Customer service call centers · Texas

Randolph

San Antonio, TX · ~179 workers · 8 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Randolph runs at 45% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Randolph: 1.2 TCR = 45% of Customer service call centers BLS 2.6 · 8y Form 300A (see methodology below)

Randolph safety composite

Randolph scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 11%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

30/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.17 per 100 workers

Safer than 34% of industry peers

DART rate
F 1.1 per 100 workers

Safer than 11% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Randolph held a steady TCR band

Randolph's TCR held near 0.3 from 0.8 in 2016 to 1.1 in 2024. Peak filing year was 2022 at 2.3 TCR. In 2024, DART was 0.94× this establishment's average TCR (severity share of cases).

2016=0.8 · 2018=1.7 · 2019=1.1 · 2020=0.6 · 2021=0.0 · 2022=2.3 · 2023=1.7 · 2024=1.1

OSHA ITA Form 300A scorecard

Establishment book 561422 · San Antonio, TX AT/BELOW-IND · MID

Grade A · TCR 1.2 · 45% of ind

  • DART 1.1 DART
  • RANK #17/21
  • PHOTO UTLOG
  • BOOK 8y book
  • INJ 14 inj
  • SIZE ~179 FTE

Nearest TCR peer: UTLOG (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Randolph in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Randolph averages 1.2 TCR (45% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Randolph TCR series: 2016=0.8 · 2018=1.7 · 2019=1.1 · 2020=0.6 · 2021=0 · 2022=2.3 · 2023=1.7 · 2024=1.1 · BLS 2.6

Where Randolph falls in its industry

159 Customer service call centers establishments

Safer than 34% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #17 safest of 21 Customer service call centers employers in Texas.

Randolph (179 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Randolph
Randolph (179 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Randolph has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 1.1 1.1 1 0 0
2023 1.7 1.1 3 0 0
2022 2.3 2.3 3 0 0
2021 0.0 0.0 0 0 0
2020 0.6 0.6 1 0 0
2019 1.1 1.1 2 0 0
2018 1.7 0.0 3 0 0
2016 0.8 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · San Antonio

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,207 employers in San Antonio, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR UTLOG 1.2 TCR
NAICS-TCR AAA Club Alliance - Hamilton Operations Center 1.2 TCR
NAICS-TCR Alorica Pensacola 1.2 TCR
NAICS-TCR Marketing Alternatives Inc. 1.2 TCR
STATE-SIZE Devon Energy - Cuero TX 179 FTE
STATE-SIZE FTW SOUTH OFFICE 901 ALTAMESA BLVD 179 FTE
STATE-SIZE Municipal District Services 179 FTE
STATE-SIZE Jasper Ventures Inc 179 FTE
CITY-NEAR Bexar County Hospital District 8,703 FTE
CITY-NEAR Legend Oaks Health & Rehabilitation West San Antonio 6,953 FTE
CITY-NEAR ISS Facility Services Inc. 6,177 FTE
CITY-NEAR Buena Vida of San Antonio 5,262 FTE
NAT-TCR Alta Enterprises LLC- Burton 1.2 TCR
NAT-TCR Aligned Medical 1.2 TCR
NAT-TCR Ibp Illinois 1.2 TCR
NAT-TCR MH Omaha 1.2 TCR
NAT-SIZE Country Meadows of Hershey 179 FTE
NAT-SIZE Diamond Manufacturing Company PA 350 179 FTE
NAT-SIZE Corporate 179 FTE
NAT-SIZE Avalign Delivery Systems Division 179 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.