Customer service call centers · Delaware

AAA Club Alliance - Newark Operations Center

Name: AAA Club Alliance - Newark Operations Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Newark, DE · ~431 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.9
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

AAA Club Alliance - Newark Operations Center runs at 33% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

AAA Club Alliance - Newark Operations Center: 0.9 TCR = 33% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

AAA Club Alliance - Newark Operations Center safety composite

AAA Club Alliance - Newark Operations Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 12%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

36/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): D 0.87 per 100 workers

Safer than 47% of industry peers
DART rate: F 1.09 per 100 workers

Safer than 12% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

AAA Club Alliance - Newark Operations Center: 0.7 → 1.1 TCR

Peak year 2018 @ 1.1 TCR · DART/TCR 1.25× in 2018

AAA Club Alliance - Newark Operations Center's TCR rose 0.4 from 0.7 in 2017 to 1.1 in 2018. In 2018, DART was 1.25× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Newark, DE AT/BELOW-IND · MID

Grade A · TCR 0.9 · 33% of ind

DART 1.1 DART
RANK P47
PHOTO NHC - Airport United…
BOOK 2y book
INJ 6 inj
SIZE ~431 FTE

Nearest TCR peer: NHC - Airport United Airlines Offices (0.0 TCR gap)

Read with this employer → · Industry book → · Delaware employers → · Look up another →

This site

0.9
NHC - Airport

0.9
Alorica Busine

0.9
Startek - Myrt

0.8
Genentech Port

0.8

What this shows AAA Club Alliance - Newark Operations Center averages 0.9 TCR (33% of the Customer service call centers BLS benchmark).

AAA Club Alliance - Newark Operations Center TCR series: 2017=0.7 · 2018=1.1 · BLS 2.6

Where AAA Club Alliance - Newark Operations Center falls in its industry

159 Customer service call centers establishments

Safer than 47% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

AAA Club Alliance - Newark Operations Center (431 employees, TCR 0.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

AAA Club Alliance - Newark Operations Center has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2018	1.1	1.1	4	0	0
2017	0.7	0.7	2	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · DE · Newark

159 Customer service call centers employers nationwide with a credible TCR · 1,487 rated employers in Delaware with headcount on file · 221 employers in Newark, DE · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	NHC - Airport United Airlines Offices	HOUSTON, TX	0.9 TCR
NAICS-TCR	Alorica Business Solutions	ALORICA, NE	0.9 TCR
NAICS-TCR	Startek - Myrtle Beach, SC	MYRTLE BEACH, SC	0.8 TCR
NAICS-TCR	Genentech Portland	PORTLAND, CA	0.8 TCR
STATE-SIZE	J.F. Sobieski Mechanical Contractors, Inc.	WILMINGTON	429 FTE
STATE-SIZE	11706	NEWARK	425 FTE
STATE-SIZE	International Flavors and Fragrances	WILMINGTON	439 FTE
STATE-SIZE	Beebe Medical Group	LEWES	446 FTE
CITY-NEAR	50 Christiana	Newark	11,420 FTE
CITY-NEAR	Newark Site	Newark	1,462 FTE
CITY-NEAR	DE00000042 GOODWILL INDUSTRIES - NEWARK	Newark	1,028 FTE
CITY-NEAR	DuPont Electronic Materials	Newark	653 FTE
NAT-TCR	EOS Fitness - Higley	Mesa, AZ	0.9 TCR
NAT-TCR	HHG Lenoir Upholstery Plant	Lenoir, NC	0.9 TCR
NAT-TCR	Crown Cork & Seal USA, Inc. - Corporate Office	Philadelphia, PA	0.9 TCR
NAT-TCR	Brentwood - Onlife Health	Brentwood, TN	0.9 TCR
NAT-SIZE	Newington (Vaspn)	Springfield, VA	431 FTE
NAT-SIZE	Boeing Field (Waboe)	Seattle, WA	431 FTE
NAT-SIZE	Philips 175 Kennesaw	Kennesaw, GA	431 FTE
NAT-SIZE	MKS Newport Irvine	Irvine, CA	431 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.