Telephone Call Center · Texas

NHC - Airport United Airlines Offices

Name: NHC - Airport United Airlines Offices Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Houston, TX · ~872 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.9
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

NHC - Airport United Airlines Offices runs at 34% of its industry's injury rate - far safer than the typical Telephone Call Center workplace, earning a grade A.

NHC - Airport United Airlines Offices: 0.9 TCR = 34% of Telephone Call Center BLS 2.6 · 3y Form 300A (see methodology below)

NHC - Airport United Airlines Offices safety composite

NHC - Airport United Airlines Offices scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 24%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

39/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): D 0.88 per 100 workers

Safer than 46% of industry peers
DART rate: F 0.58 per 100 workers

Safer than 24% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

NHC - Airport United Airlines Offices held a steady TCR band

NHC - Airport United Airlines Offices's TCR held near 0.1 from 0.8 in 2016 to 0.9 in 2018. In 2018, DART was 0.66× this establishment's average TCR (severity share of cases).

2016=0.8 · 2017=0.9 · 2018=0.9

OSHA ITA Form 300A scorecard

Establishment book 561422 · Houston, TX AT/BELOW-IND · MID

Grade A · TCR 0.9 · 34% of ind

DART 0.6 DART
RANK #14/21
PHOTO AAA Club Alliance - …
BOOK 3y book
INJ 22 inj
SIZE ~872 FTE

Nearest TCR peer: AAA Club Alliance - Newark Operations Center (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

This site

0.9
AAA Club Allia

0.9
Alorica Busine

0.9
Startek - Myrt

0.8
Genentech Port

0.8

What this shows NHC - Airport United Airlines Offices averages 0.9 TCR (34% of the Telephone Call Center BLS benchmark).

NHC - Airport United Airlines Offices TCR series: 2016=0.8 · 2017=0.9 · 2018=0.9 · BLS 2.6

Where NHC - Airport United Airlines Offices falls in its industry

159 Telephone Call Center establishments

Safer than 46% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #14 safest of 21 Telephone Call Center employers in Texas.

NHC - Airport United Airlines Offices (872 employees, TCR 0.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

NHC - Airport United Airlines Offices has more employees than the Telephone Call Center median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2018	0.9	0.6	8	0
2017	0.9	0.8	8	0
2016	0.8	0.7	6	1

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Houston

159 Telephone Call Center employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 5,116 employers in Houston, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	AAA Club Alliance - Newark Operations Center	NEWARK, DE	0.9 TCR
NAICS-TCR	Alorica Business Solutions	ALORICA, NE	0.9 TCR
NAICS-TCR	Startek - Myrtle Beach, SC	MYRTLE BEACH, SC	0.8 TCR
NAICS-TCR	Genentech Portland	PORTLAND, CA	0.8 TCR
STATE-SIZE	Southwest General Hospital	SAN ANTONIO	872 FTE
STATE-SIZE	Medical City Lewisville	LEWISVILLE	872 FTE
STATE-SIZE	AMZL : DAU2	AUSTIN	871 FTE
STATE-SIZE	968 NORTHEAST BAPTIST HOSPITAL	SAN ANTONIO	871 FTE
CITY-NEAR	IAH IAH	Houston	11,560 FTE
CITY-NEAR	IAH - Airport United Airlines Offices	Houston	10,239 FTE
CITY-NEAR	6925-IAH	Houston	9,442 FTE
CITY-NEAR	Houston Methodist Hospital Texas Medical Center	Houston	8,873 FTE
NAT-TCR	Nexeo Solutions- Morrisville	Morrisville, PA	0.9 TCR
NAT-TCR	UTAS Rockford Plant 1	Rockford, IL	0.9 TCR
NAT-TCR	Comfort Systems USA (Syracuse), Inc. - DBA ABJ Fire Protection Syracuse location	East Syracuse, NY	0.9 TCR
NAT-TCR	UG2 - 255 - Tishman - 1 Federal Street	Boston, MA	0.9 TCR
NAT-SIZE	North America Fulfillment Centers (FCs) : BWI4	Clear Brook, VA	872 FTE
NAT-SIZE	Amazon.com Services LLC - RFD3	Joliet, IL	872 FTE
NAT-SIZE	Case Ready Hazleton PA	Hazleton, PA	872 FTE
NAT-SIZE	Lennox National Account Services	Fort Lauderdale, FL	872 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.