Customer service call centers · California

Genentech Portland

Portland, CA · ~198 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.8
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

Genentech Portland runs at 33% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Genentech Portland: 0.8 TCR = 33% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Genentech Portland safety composite

Genentech Portland scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 32%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

43/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.85 per 100 workers

Safer than 48% of industry peers

DART rate
F 0.43 per 100 workers

Safer than 32% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Genentech Portland: 0.0 → 1.7 TCR

Peak year 2021 @ 1.7 TCR · DART/TCR 0.51× in 2021

Genentech Portland's TCR rose 1.7 from 0.0 in 2019 to 1.7 in 2021. In 2021, DART was 0.51× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Portland, CA AT/BELOW-IND · MID

Grade A · TCR 0.8 · 33% of ind

  • DART 0.4 DART
  • RANK #5/13
  • PHOTO Startek - Myrtle Bea…
  • BOOK 2y book
  • INJ 1 inj
  • SIZE ~198 FTE

Nearest TCR peer: Startek - Myrtle Beach, SC (0.0 TCR gap)

Read with this employer → · Industry book → · California employers → · Look up another →

Genentech Portland in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Genentech Portland averages 0.8 TCR (33% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Genentech Portland TCR series: 2019=0 · 2021=1.7 · BLS 2.6

Where Genentech Portland falls in its industry

159 Customer service call centers establishments

Safer than 48% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to California alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 13 Customer service call centers employers in California.

Genentech Portland (198 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Genentech Portland
Genentech Portland (198 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Genentech Portland has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 1.7 0.4 1 3 0
2019 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CA · Portland

159 Customer service call centers employers nationwide with a credible TCR · 51,834 rated employers in California with headcount on file · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Startek - Myrtle Beach, SC 0.8 TCR
NAICS-TCR Alorica Business Solutions 0.9 TCR
NAICS-TCR MO-Springfield Call Center 0.8 TCR
NAICS-TCR AAA Club Alliance - Newark Operations Center 0.9 TCR
STATE-SIZE WMJ Farms, Incorporated 198 FTE
STATE-SIZE Berries 198 FTE
STATE-SIZE Al Pak Labor, Inc. El Centro 198 FTE
STATE-SIZE 103430 - Oroville Dam Interim Spillway Repair 198 FTE
NAT-TCR Nitto Avecia Cincinnati 0.8 TCR
NAT-TCR Malvern Mdf 0.8 TCR
NAT-TCR Dept. of Health & Social Services (44) 0.8 TCR
NAT-TCR Wise Company-Rector 0.8 TCR
NAT-SIZE PDX - Ground Ops 198 FTE
NAT-SIZE CertainTeed - Avery 198 FTE
NAT-SIZE Bridgestone APM FPD Plant #4 198 FTE
NAT-SIZE Hc123-123-Anoka Rehab & Living 198 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2019. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.