Customer service call centers · Alabama

Alorica

Saraland, AL · ~1,006 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica runs at 65% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica: 1.7 TCR = 65% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica safety composite

Alorica scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 13%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

25/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.69 per 100 workers

Safer than 20% of industry peers

DART rate
F 1.08 per 100 workers

Safer than 13% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.2

2017→2019

Alorica injury rate improved

Alorica's TCR fell 1.2 from 2.3 in 2017 to 1.1 in 2019. Peak filing year was 2017 at 2.3 TCR. In 2019, DART was 0.64× this establishment's average TCR (severity share of cases).

2017=2.3 · 2019=1.1

OSHA ITA Form 300A scorecard

Establishment book 561422 · Saraland, AL AT/BELOW-IND · LARGE

Grade B · TCR 1.7 · 65% of ind

  • DART 1.1 DART
  • RANK P20
  • PHOTO S05322 - Panama City…
  • BOOK 2y book
  • INJ 26 inj
  • SIZE ~1,006 FTE

Nearest TCR peer: S05322 - Panama City (Argus) Hauling (0.0 TCR gap)

Read with this employer → · Industry book → · Alabama employers → · Look up another →

Alorica in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica averages 1.7 TCR (65% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica TCR series: 2017=2.3 · 2019=1.1 · BLS 2.6

Where Alorica falls in its industry

159 Customer service call centers establishments

Safer than 20% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
Alorica (1,006 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica
Alorica (1,006 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 1.1 1.1 7 0 0
2017 2.3 0.5 19 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AL · Saraland

159 Customer service call centers employers nationwide with a credible TCR · 7,418 rated employers in Alabama with headcount on file · 37 employers in Saraland, AL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR S05322 - Panama City (Argus) Hauling 1.7 TCR
NAICS-TCR Alorica 1.7 TCR
NAICS-TCR IGT SOLUTIONS 1.7 TCR
NAICS-TCR Longwood/LakeMary 1.7 TCR
STATE-SIZE Rehau Auto Cullman 1,008 FTE
STATE-SIZE THOMAS HOSPITAL 1,012 FTE
STATE-SIZE WM 7067 1,017 FTE
STATE-SIZE Sanmina Corporation - Huntsville 1,021 FTE
CITY-NEAR 1212 383 FTE
CITY-NEAR WM 1212 374 FTE
CITY-NEAR DC11 266 FTE
CITY-NEAR Vertex Refining Alabama LLC 200 FTE
NAT-TCR Whitaker Buick GMC 1.7 TCR
NAT-TCR BFL Construction Co., Inc. 1.7 TCR
NAT-TCR Robert E Matthews Service Center 1.7 TCR
NAT-TCR Pt Pleasant Office and Service Center 1.7 TCR
NAT-SIZE MFG-Augusta, GA-USA 1,006 FTE
NAT-SIZE Wolf Appliance 1,006 FTE
NAT-SIZE Breakthru Beverage Illinois, LLC. 1,006 FTE
NAT-SIZE Corporate 090 1,006 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.