Customer service call centers · Florida

Longwood/LakeMary

Name: Longwood/LakeMary Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Lake Mary, FL · ~379 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.7
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Longwood/LakeMary runs at 67% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Longwood/LakeMary: 1.7 TCR = 67% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Longwood/LakeMary safety composite

Longwood/LakeMary scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 18%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

35/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.74 per 100 workers

Safer than 18% of industry peers
DART rate: D 0.2 per 100 workers

Safer than 45% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Longwood/LakeMary held a steady TCR band

Longwood/LakeMary's TCR held near 0.3 from 1.3 in 2016 to 1.0 in 2018. Peak filing year was 2017 at 2.9 TCR. In 2018, DART was 0.11× this establishment's average TCR (severity share of cases).

2016=1.3 · 2017=2.9 · 2018=1.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Lake Mary, FL AT/BELOW-IND · MID

Grade B · TCR 1.7 · 67% of ind

DART 0.2 DART
RANK #14/16
PHOTO IGT SOLUTIONS
BOOK 3y book
INJ 12 inj
SIZE ~379 FTE

Nearest TCR peer: IGT SOLUTIONS (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Centre Pointe-

1.8
Telemarketing

1.8
This site

1.7
IGT SOLUTIONS

1.7
Alorica

1.7

What this shows Longwood/LakeMary averages 1.7 TCR (67% of the Customer service call centers BLS benchmark).

Longwood/LakeMary TCR series: 2016=1.3 · 2017=2.9 · 2018=1 · BLS 2.6

Where Longwood/LakeMary falls in its industry

159 Customer service call centers establishments

Safer than 18% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #14 safest of 16 Customer service call centers employers in Florida.

Longwood/LakeMary (379 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Longwood/LakeMary has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2018	1.0	0.2	5
2017	2.9	1.0	3
2016	1.3	1.3	4

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Lake Mary

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 87 employers in Lake Mary, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	IGT SOLUTIONS	KNOXVILLE, TN	1.7 TCR
NAICS-TCR	Centre Pointe-SP	ROSEVILLE, MN	1.8 TCR
NAICS-TCR	Alorica	MIAMI LAKES, FL	1.7 TCR
NAICS-TCR	Telemarketing	DURANT, OK	1.8 TCR
STATE-SIZE	Republic National Distributing Company 18	TAMPA	379 FTE
STATE-SIZE	718	AUBURNDALE	379 FTE
STATE-SIZE	WM 1085	PORT RICHEY	379 FTE
STATE-SIZE	5036	TAMPA	379 FTE
CITY-NEAR	FL357662	Lake Mary	1,307 FTE
CITY-NEAR	FL0361VS	Lake Mary	1,167 FTE
CITY-NEAR	FL0361CV3	Lake Mary	957 FTE
CITY-NEAR	Lake Mary FL Office Location	Lake Mary	654 FTE
NAT-TCR	Buckeye Broadband	Northwood, OH	1.7 TCR
NAT-TCR	Marathon Mail Service	Wausau, WI	1.7 TCR
NAT-TCR	Norwesco St. Bonifacius	St. Bonifacius, MN	1.7 TCR
NAT-TCR	Shopko Hometown #561 (Cokato, MN)	Cokato, MN	1.7 TCR
NAT-SIZE	Nursing & Therapy Services of Colorado, Inc.	Colorado Springs, CO	379 FTE
NAT-SIZE	Pella Corporation-Gettysburg Operations	Gettysburg, PA	379 FTE
NAT-SIZE	Armstrong Hardwood Flooring Company	Somerset, KY	379 FTE
NAT-SIZE	Plasticard Locktech International Asheville	Asheville, NC	379 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.