Customer service call centers · Florida

Alorica

Miami Lakes, FL · ~476 workers · 4 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica runs at 67% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica: 1.7 TCR = 67% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

Alorica safety composite

Alorica scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 19%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

29/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.73 per 100 workers

Safer than 19% of industry peers

DART rate
F 0.58 per 100 workers

Safer than 24% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica: 1.4 → 2.6 TCR

Peak year 2019 @ 2.6 TCR · DART/TCR 0.34× in 2019

Alorica's TCR rose 1.2 from 1.4 in 2016 to 2.6 in 2019. In 2019, DART was 0.34× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Miami Lakes, FL AT/BELOW-IND · MID

Grade B · TCR 1.7 · 67% of ind

  • DART 0.6 DART
  • RANK #13/16
  • PHOTO IGT SOLUTIONS
  • BOOK 4y book
  • INJ 22 inj
  • SIZE ~476 FTE

Nearest TCR peer: IGT SOLUTIONS (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Alorica in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica averages 1.7 TCR (67% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica TCR series: 2016=1.4 · 2017=0.5 · 2018=2.4 · 2019=2.6 · BLS 2.6

Where Alorica falls in its industry

159 Customer service call centers establishments

Safer than 19% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #13 safest of 16 Customer service call centers employers in Florida.

Alorica (476 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica
Alorica (476 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 2.6 0.6 8 1 0
2018 2.4 0.0 6 3 0
2017 0.5 0.5 2 0 0
2016 1.4 0.9 6 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Miami Lakes

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 54 employers in Miami Lakes, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR IGT SOLUTIONS 1.7 TCR
NAICS-TCR Longwood/LakeMary 1.7 TCR
NAICS-TCR Centre Pointe-SP 1.8 TCR
NAICS-TCR Alorica 1.7 TCR
STATE-SIZE Pensacola Mill 476 FTE
STATE-SIZE Calvary Chapel Church, Inc. 476 FTE
STATE-SIZE PSL Plant St Lucie 477 FTE
STATE-SIZE Tampa Bay Buccaneers 477 FTE
CITY-NEAR Program 011 - Miami Dade 1,613 FTE
CITY-NEAR Park West Gallery 495 FTE
CITY-NEAR The Protective Group 494 FTE
CITY-NEAR Cordis a Cardinal Health Company 409 FTE
NAT-TCR North East Ambulance Service, Inc. 1.7 TCR
NAT-TCR BBI Construction 1.7 TCR
NAT-TCR Presto Weyauwega 1.7 TCR
NAT-TCR Tops 248 1.7 TCR
NAT-SIZE Power Emporia Plant 476 FTE
NAT-SIZE Mayo Clinic Health System-Fairmont 476 FTE
NAT-SIZE Accredo Health Group, Inc. Indianapolis IN 476 FTE
NAT-SIZE Bocchi Laboratories OH 476 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.