Customer service call centers · Tennessee

Igt Solutions

Knoxville, TN · ~175 workers · 3 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Igt Solutions runs at 67% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Igt Solutions: 1.7 TCR = 67% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Igt Solutions safety composite

Igt Solutions scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 18%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

46/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.74 per 100 workers

Safer than 18% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−4.0

2021→2023

Igt Solutions injury rate improved

Igt Solutions's TCR fell 4.0 from 4.0 in 2021 to 0.0 in 2023. Peak filing year was 2021 at 4.0 TCR. In 2023, DART was 0× this establishment's average TCR (severity share of cases).

2021=4.0 · 2022=1.2 · 2023=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Knoxville, TN AT/BELOW-IND · MID

Grade B · TCR 1.7 · 67% of ind

  • DART 0.0 DART
  • RANK #6/6
  • PHOTO Longwood/LakeMary
  • BOOK 3y book
  • INJ 2 inj
  • SIZE ~175 FTE

Nearest TCR peer: Longwood/LakeMary (0.0 TCR gap)

Read with this employer → · Industry book → · Tennessee employers → · Look up another →

Igt Solutions in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Igt Solutions averages 1.7 TCR (67% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Igt Solutions TCR series: 2021=4 · 2022=1.2 · 2023=0 · BLS 2.6

Where Igt Solutions falls in its industry

159 Customer service call centers establishments

Safer than 18% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Tennessee alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 6 Customer service call centers employers in Tennessee.

Igt Solutions (175 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Igt Solutions
Igt Solutions (175 employees, TCR 1.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Igt Solutions has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2023 0.0 0.0 0 0 0
2022 1.2 1.2 2 0 0
2021 4.0 4.0 0 5 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TN · Knoxville

159 Customer service call centers employers nationwide with a credible TCR · 10,743 rated employers in Tennessee with headcount on file · 747 employers in Knoxville, TN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Longwood/LakeMary 1.7 TCR
NAICS-TCR Centre Pointe-SP 1.8 TCR
NAICS-TCR Alorica 1.7 TCR
NAICS-TCR Telemarketing 1.8 TCR
STATE-SIZE T.W. Frierson Contractor, Inc 175 FTE
STATE-SIZE Scapa Healthcare 175 FTE
STATE-SIZE Advanced Composites TN Plant 175 FTE
STATE-SIZE Pulaski 175 FTE
CITY-NEAR Cellular Sales Services Group LLC 6,387 FTE
CITY-NEAR University Health System, Inc 5,215 FTE
CITY-NEAR Functional Pathways of TN LLC 2,258 FTE
CITY-NEAR HES Facilities Services K-12 2,157 FTE
NAT-TCR Star Farms Corp 1.7 TCR
NAT-TCR Dixie Industrial Inc. 1.7 TCR
NAT-TCR Unit #1823 1.7 TCR
NAT-TCR Unit #2689 1.7 TCR
NAT-SIZE Shintech - Freeport, inc 175 FTE
NAT-SIZE Children's Hosp Pittsburgh EVS 175 FTE
NAT-SIZE Commercial HVAC Americas : SVC-Southeast : SVC-Atlanta GA-USA 175 FTE
NAT-SIZE Kissimmee Fl (Gatorade) 175 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2023, 2022, 2021. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.