Telephone call centers · Nebraska

Alorica Business Solution

Omaha, NE · ~373 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica Business Solution runs at 38% of its industry's injury rate - far safer than the typical Telephone call centers workplace, earning a grade A.

Alorica Business Solution: 1.0 TCR = 38% of Telephone call centers BLS 2.6 · 3y Form 300A (see methodology below)

Alorica Business Solution safety composite

Alorica Business Solution scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 43%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

56/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.98 per 100 workers

Safer than 43% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica Business Solution: 0.3 → 0.8 TCR

Peak year 2018 @ 1.9 TCR · DART/TCR 0× in 2019

Alorica Business Solution's TCR rose 0.4 from 0.3 in 2016 to 0.8 in 2019. Peak filing year was 2018 at 1.9 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Omaha, NE AT/BELOW-IND · MID

Grade A · TCR 1.0 · 38% of ind

  • DART 0.0 DART
  • RANK #3/5
  • PHOTO Alorica Sunrise
  • BOOK 3y book
  • INJ 8 inj
  • SIZE ~373 FTE

Nearest TCR peer: Alorica Sunrise (0.0 TCR gap)

Read with this employer → · Industry book → · Nebraska employers → · Look up another →

Alorica Business Solution in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica Business Solution averages 1.0 TCR (38% of the Telephone call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica Business Solution TCR series: 2016=0.3 · 2018=1.9 · 2019=0.8 · BLS 2.6

Where Alorica Business Solution falls in its industry

159 Telephone call centers establishments

Safer than 43% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Nebraska alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 5 Telephone call centers employers in Nebraska.

Alorica Business Solution (373 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica Business Solution
Alorica Business Solution (373 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Business Solution has fewer employees than the Telephone call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.8 0.0 2 0 0
2018 1.9 0.0 5 0 0
2016 0.3 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NE · Omaha

159 Telephone call centers employers nationwide with a credible TCR · 3,594 rated employers in Nebraska with headcount on file · 1,135 employers in Omaha, NE · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica Sunrise 1.0 TCR
NAICS-TCR Hawthorne, New York (Customer Service) 1.0 TCR
NAICS-TCR HNTNWVUV 0.9 TCR
NAICS-TCR Universal City 0.9 TCR
STATE-SIZE 645 373 FTE
STATE-SIZE Medical Solutions - Omaha Office 373 FTE
STATE-SIZE WM 1943 372 FTE
STATE-SIZE All Native Managed Services 374 FTE
CITY-NEAR Drivers Management LLC/Over the Road Drivers 9,373 FTE
CITY-NEAR Nebraska Medicine 8,728 FTE
CITY-NEAR FUSION MEDICAL STAFFING, LLC 2,874 FTE
CITY-NEAR 61830001 METHODIST HOSPITAL 2,861 FTE
NAT-TCR Duro Bag - Walton 1.0 TCR
NAT-TCR Nestle DeKalb 1.0 TCR
NAT-TCR Cedarburg Pharmaceuticals 1.0 TCR
NAT-TCR TX-MID 1.0 TCR
NAT-SIZE North America Fulfillment Centers (FCs) : MSN4 373 FTE
NAT-SIZE Poinciana Medical Center 373 FTE
NAT-SIZE Litehouse Inc. - Lowell 373 FTE
NAT-SIZE Commerce Office 373 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.