Customer service call centers · New York

Hawthorne, New York (Customer Service)

Hawthorne, NY · ~44 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Hawthorne, New York (Customer Service) runs at 38% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Hawthorne, New York (Customer Service): 1.0 TCR = 38% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Hawthorne, New York (Customer Service) safety composite

Hawthorne, New York (Customer Service) scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 42%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

56/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 1 per 100 workers

Safer than 42% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−2.0

2016→2017

Hawthorne, New York (Customer Service) injury rate improved

Hawthorne, New York (Customer Service)'s TCR fell 2.0 from 2.0 in 2016 to 0.0 in 2017. Peak filing year was 2016 at 2.0 TCR. In 2017, DART was 0× this establishment's average TCR (severity share of cases).

2016=2.0 · 2017=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Hawthorne, NY AT/BELOW-IND · SMALL

Grade A · TCR 1.0 · 38% of ind

  • DART 0.0 DART
  • RANK #4/6
  • PHOTO Alorica Business Sol…
  • BOOK 2y book
  • INJ 1 inj
  • SIZE ~44 FTE

Nearest TCR peer: Alorica Business Solution (0.0 TCR gap)

Read with this employer → · Industry book → · New York employers → · Look up another →

Hawthorne, New York (Customer Service) in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Hawthorne, New York (Customer Service) averages 1.0 TCR (38% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Hawthorne, New York (Customer Service) TCR series: 2016=2 · 2017=0 · BLS 2.6

Where Hawthorne, New York (Customer Service) falls in its industry

159 Customer service call centers establishments

Safer than 42% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to New York alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 6 Customer service call centers employers in New York.

Hawthorne, New York (Customer Service) (44 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Hawthorne, New York (Customer Service)
Hawthorne, New York (Customer Service) (44 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Hawthorne, New York (Customer Service) has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 0.0 0.0 0 0 0
2016 2.0 0.0 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NY · Hawthorne

159 Customer service call centers employers nationwide with a credible TCR · 21,008 rated employers in New York with headcount on file · 24 employers in Hawthorne, NY · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica Business Solution 1.0 TCR
NAICS-TCR Alorica Sunrise 1.0 TCR
NAICS-TCR Chamberlain Group Inc (Tucson TSC) 1.0 TCR
NAICS-TCR CSC El Paso 1.1 TCR
STATE-SIZE Fillmore Greenhouses 44 FTE
STATE-SIZE MARQUART BROS, LLC 44 FTE
STATE-SIZE Woodcrest Dairy LLC 44 FTE
STATE-SIZE NYSEG Lockport 44 FTE
CITY-NEAR 7218_16609 379 FTE
CITY-NEAR Hawthorne, New York (Labs) 281 FTE
CITY-NEAR 8456 MT PLEASANT NY 176 FTE
CITY-NEAR 16 Saw Mill River Road 159 FTE
NAT-TCR HBSHSESC30 1.0 TCR
NAT-TCR Lone Star Paving Company - Austin 1.0 TCR
NAT-TCR Velociti Operational Headquarters 1.0 TCR
NAT-TCR All Aboard America! School Transportation 1.0 TCR
NAT-SIZE Santa Anita 44 FTE
NAT-SIZE N and R of Chillicothe Inc 44 FTE
NAT-SIZE Ashland Nursing and Rehab LLC 44 FTE
NAT-SIZE Insys Manufacturing, LLC 44 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.