Customer service call centers · Florida

Alorica Sunrise

Sunrise, FL · ~530 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica Sunrise runs at 37% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica Sunrise: 1.0 TCR = 37% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Sunrise safety composite

Alorica Sunrise scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 43%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

45/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.97 per 100 workers

Safer than 43% of industry peers

DART rate
D 0.22 per 100 workers

Safer than 44% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica Sunrise: 0.6 → 1.3 TCR

Peak year 2017 @ 1.3 TCR · DART/TCR 0.23× in 2017

Alorica Sunrise's TCR rose 0.7 from 0.6 in 2016 to 1.3 in 2017. In 2017, DART was 0.23× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Sunrise, FL AT/BELOW-IND · MID

Grade A · TCR 1.0 · 37% of ind

  • DART 0.2 DART
  • RANK #5/16
  • PHOTO Alorica Business Sol…
  • BOOK 2y book
  • INJ 8 inj
  • SIZE ~530 FTE

Nearest TCR peer: Alorica Business Solution (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

Alorica Sunrise in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica Sunrise averages 1.0 TCR (37% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica Sunrise TCR series: 2016=0.6 · 2017=1.3 · BLS 2.6

Where Alorica Sunrise falls in its industry

159 Customer service call centers establishments

Safer than 43% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 16 Customer service call centers employers in Florida.

Alorica Sunrise (530 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica Sunrise
Alorica Sunrise (530 employees, TCR 1.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Sunrise has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 1.3 0.2 5 1 0
2016 0.6 0.0 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Sunrise

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 116 employers in Sunrise, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica Business Solution 1.0 TCR
NAICS-TCR Hawthorne, New York (Customer Service) 1.0 TCR
NAICS-TCR HNTNWVUV 0.9 TCR
NAICS-TCR Universal City 0.9 TCR
STATE-SIZE BADIA SPICES LLC 530 FTE
STATE-SIZE HH-STAUGOF 530 FTE
STATE-SIZE HHSTAUGHME 530 FTE
STATE-SIZE Trulieve Jefferson County 531 FTE
CITY-NEAR HealthTrust Workforce Solutions 7,490 FTE
CITY-NEAR Steven Douglas Associates 767 FTE
CITY-NEAR AMZL : DMI4 613 FTE
CITY-NEAR SUNRFLCC - AT&T Mobility Services LLC 572 FTE
NAT-TCR Clark State Community College 1.0 TCR
NAT-TCR Oldcastle OPI - Telford 1.0 TCR
NAT-TCR JESCO Maintenance Corp. 1.0 TCR
NAT-TCR Chicago 31st Street Manufacturing Facility 1.0 TCR
NAT-SIZE Highland Heights Hub (Ohhht) 530 FTE
NAT-SIZE Vasvision Berry Farms, LLC 530 FTE
NAT-SIZE Mercy Medical Center - West Lake 530 FTE
NAT-SIZE Tucson Electric Power (Energy Delivery/T&D) 530 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.