Customer service call centers · Texas

Universal City

Universal City, TX · ~638 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.9
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Universal City runs at 36% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Universal City: 0.9 TCR = 36% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Universal City safety composite

Universal City scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 32%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

41/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.93 per 100 workers

Safer than 44% of industry peers

DART rate
F 0.43 per 100 workers

Safer than 32% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Universal City held a steady TCR band

Universal City's TCR held near 0.3 from 0.6 in 2016 to 0.9 in 2018. Peak filing year was 2017 at 1.3 TCR. In 2018, DART was 0.46× this establishment's average TCR (severity share of cases).

2016=0.6 · 2017=1.3 · 2018=0.9

OSHA ITA Form 300A scorecard

Establishment book 561422 · Universal City, TX AT/BELOW-IND · MID

Grade A · TCR 0.9 · 36% of ind

  • DART 0.4 DART
  • RANK #15/21
  • PHOTO HNTNWVUV
  • BOOK 3y book
  • INJ 13 inj
  • SIZE ~638 FTE

Nearest TCR peer: HNTNWVUV (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Universal City in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Universal City averages 0.9 TCR (36% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Universal City TCR series: 2016=0.6 · 2017=1.3 · 2018=0.9 · BLS 2.6

Where Universal City falls in its industry

159 Customer service call centers establishments

Safer than 44% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #15 safest of 21 Customer service call centers employers in Texas.

Universal City (638 employees, TCR 0.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Universal City
Universal City (638 employees, TCR 0.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Universal City has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.9 0.4 4 0 0
2017 1.3 1.3 6 0 0
2016 0.6 0.6 3 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Universal City

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 25 employers in Universal City, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR HNTNWVUV 0.9 TCR
NAICS-TCR ESCONDDIDO CALL CENTER 0.9 TCR
NAICS-TCR Alorica Sunrise 1.0 TCR
NAICS-TCR Alorica Business Solution 1.0 TCR
STATE-SIZE Strike Operating Company LLC 638 FTE
STATE-SIZE 9706 - DFW - CSOC 638 FTE
STATE-SIZE CareFlite 638 FTE
STATE-SIZE Primoris Pipeline Inc. 637 FTE
CITY-NEAR Alpha Insulation & Waterproofing 1,032 FTE
CITY-NEAR San Antonio Office 991 FTE
CITY-NEAR WM 4055 293 FTE
CITY-NEAR 4055 271 FTE
NAT-TCR Panda Patriot, LLC 0.9 TCR
NAT-TCR Park Lane Ala Moana 0.9 TCR
NAT-TCR Hydro - North Liberty 0.9 TCR
NAT-TCR Infineon Technologies Epi Services Inc. 0.9 TCR
NAT-SIZE Boars Head Holland 638 FTE
NAT-SIZE AR-West Memphis-Operating Center 638 FTE
NAT-SIZE Amzl : Dpx5 638 FTE
NAT-SIZE DI - NTC Ft Irwin 638 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.