Customer service call centers · Indiana

Alorica - Lafayette

Name: Alorica - Lafayette Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Lafayette, IN · ~290 workers · 4 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 1.1
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

Alorica - Lafayette runs at 43% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica - Lafayette: 1.1 TCR = 43% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

Alorica - Lafayette safety composite

Alorica - Lafayette scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 35%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

53/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): D 1.12 per 100 workers

Safer than 35% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.8

2016→2019

Alorica - Lafayette injury rate improved

Alorica - Lafayette's TCR fell 0.8 from 0.8 in 2016 to 0.0 in 2019. Peak filing year was 2017 at 2.5 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2016=0.8 · 2017=2.5 · 2018=1.2 · 2019=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Lafayette, IN AT/BELOW-IND · MID

Grade A · TCR 1.1 · 43% of ind

DART 0.0 DART
RANK P35
PHOTO NM-Albuquerque Jeffe…
BOOK 4y book
INJ 11 inj
SIZE ~290 FTE

Nearest TCR peer: NM-Albuquerque Jefferson Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Indiana employers → · Look up another →

Alorica Pensac

1.2
This site

1.1
NM-Albuquerque

1.1
Great HealthWo

1.1
KS-Wichita Cal

1.1

What this shows Alorica - Lafayette averages 1.1 TCR (43% of the Customer service call centers BLS benchmark).

Alorica - Lafayette TCR series: 2016=0.8 · 2017=2.5 · 2018=1.2 · 2019=0 · BLS 2.6

Where Alorica - Lafayette falls in its industry

159 Customer service call centers establishments

Safer than 35% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Alorica - Lafayette (290 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica - Lafayette has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2019	0.0	0.0	0
2018	1.2	0.0	3
2017	2.5	0.4	6
2016	0.8	0.4	2

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · IN · Lafayette

159 Customer service call centers employers nationwide with a credible TCR · 12,750 rated employers in Indiana with headcount on file · 205 employers in Lafayette, IN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	NM-Albuquerque Jefferson Call Center	ALBUQUERQUE, NM	1.1 TCR
NAICS-TCR	Great HealthWorks, Inc.	FORT LAUDERDALE, FL	1.1 TCR
NAICS-TCR	KS-Wichita Call Center	WICHITA, KS	1.1 TCR
NAICS-TCR	Alorica Pensacola	PENSACOLA, FL	1.2 TCR
STATE-SIZE	Snyder's-Lance Inc. IN	JEFFERSONVILLE	290 FTE
STATE-SIZE	Techniplas	MISHAWAKA	290 FTE
STATE-SIZE	Fremont IG	FREMONT	290 FTE
STATE-SIZE	Multimatic New Haven	FORT WAYNE	290 FTE
CITY-NEAR	Subaru of Indiana Automotive, Inc.	Lafayette	6,222 FTE
CITY-NEAR	Lafayette Operations	Lafayette	3,025 FTE
CITY-NEAR	Wabash Lafayette North	Lafayette	2,452 FTE
CITY-NEAR	Arnett Hospital	Lafayette	2,070 FTE
NAT-TCR	Giddings - Cargill	Giddings, TX	1.1 TCR
NAT-TCR	Hydro - Belton	Belton, SC	1.1 TCR
NAT-TCR	NOV Devin International	Lafayette, LA	1.1 TCR
NAT-TCR	Duro Bag - Alsip	Alsip, IL	1.1 TCR
NAT-SIZE	ION Electric, LLC	Pompano Beach, FL	290 FTE
NAT-SIZE	G3 Enterprises, Inc. - CA Warehouse & Corporate	Modesto, CA	290 FTE
NAT-SIZE	DOPS Bridgecrest	Fort Worth, TX	290 FTE
NAT-SIZE	Workers Credit Union	Fitchburg, MA	290 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.