Employer · New Mexico

NM-Albuquerque Jefferson Call Center

Albuquerque, NM · ~779 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.1
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

NM-Albuquerque Jefferson Call Center runs at 43% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

NM-Albuquerque Jefferson Call Center: 1.1 TCR = 43% of industry BLS 2.6 · 3y Form 300A (see methodology below)

NM-Albuquerque Jefferson Call Center safety composite

NM-Albuquerque Jefferson Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 29%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

37/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 1.12 per 100 workers

Safer than 35% of industry peers

DART rate
F 0.46 per 100 workers

Safer than 29% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

NM-Albuquerque Jefferson Call Center: 1.3 → 1.9 TCR

Peak year 2018 @ 1.9 TCR · DART/TCR 0.41× in 2018

NM-Albuquerque Jefferson Call Center's TCR rose 0.5 from 1.3 in 2016 to 1.9 in 2018. In 2018, DART was 0.41× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Albuquerque, NM AT/BELOW-IND · MID

Grade A · TCR 1.1 · 43% of ind

  • DART 0.5 DART
  • RANK P35
  • PHOTO Alorica - Lafayette
  • BOOK 3y book
  • INJ 22 inj
  • SIZE ~779 FTE

Nearest TCR peer: Alorica - Lafayette (0.0 TCR gap)

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NM-Albuquerque Jefferson Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows NM-Albuquerque Jefferson Call Center averages 1.1 TCR (43% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

NM-Albuquerque Jefferson Call Center TCR series: 2016=1.3 · 2017=0.2 · 2018=1.9 · BLS 2.6

Where NM-Albuquerque Jefferson Call Center falls in its industry

159 industry establishments

Safer than 35% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
NM-Albuquerque Jefferson Call Center (779 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate NM-Albuquerque Jefferson Call Center
NM-Albuquerque Jefferson Call Center (779 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

NM-Albuquerque Jefferson Call Center has more employees than the industry median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 1.9 0.5 12 0 0
2017 0.2 0.2 1 0 0
2016 1.3 0.5 9 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NM · Albuquerque

159 industry employers nationwide with a credible TCR · 2,241 rated employers in New Mexico with headcount on file · 944 employers in Albuquerque, NM · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica - Lafayette 1.1 TCR
NAICS-TCR Great HealthWorks, Inc. 1.1 TCR
NAICS-TCR KS-Wichita Call Center 1.1 TCR
NAICS-TCR Alorica Pensacola 1.2 TCR
STATE-SIZE NM-Albuquerque Menaul Call Center 765 FTE
STATE-SIZE Lovelace Women's Hospital 757 FTE
STATE-SIZE Incorporated County of Los Alamos 745 FTE
STATE-SIZE WM 6084 824 FTE
CITY-NEAR NM-01 4,429 FTE
CITY-NEAR Presbyterian Hospital 4,298 FTE
CITY-NEAR Cooper Administrative Center 3,531 FTE
CITY-NEAR Amazon.com Services LLC - ABQ1 1,917 FTE
NAT-TCR IDABEL 1.1 TCR
NAT-TCR 280 Sandston PC 1.1 TCR
NAT-TCR Nexeo Solutions - Garland 1.1 TCR
NAT-TCR Angleboard 1.1 TCR
NAT-SIZE Divine Savior Hospital, Clinics and Homecare 779 FTE
NAT-SIZE Turner at ExxonMobil Corporation Baton Rouge LA 779 FTE
NAT-SIZE Campbell Soup Supply Company 779 FTE
NAT-SIZE Awesome Doughnut LLC 779 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.