Telephone call centers · Florida

Alorica Pensacola

Name: Alorica Pensacola Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Pensacola, FL · ~923 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 1.2
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Alorica Pensacola runs at 45% of its industry's injury rate - far safer than the typical Telephone call centers workplace, earning a grade A.

Alorica Pensacola: 1.2 TCR = 45% of Telephone call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Pensacola safety composite

Alorica Pensacola scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 35%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

41/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): D 1.16 per 100 workers

Safer than 35% of industry peers
DART rate: D 0.31 per 100 workers

Safer than 40% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica Pensacola: 0.6 → 1.7 TCR

Peak year 2019 @ 1.7 TCR · DART/TCR 0.27× in 2019

Alorica Pensacola's TCR rose 1.1 from 0.6 in 2016 to 1.7 in 2019. In 2019, DART was 0.27× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Pensacola, FL AT/BELOW-IND · MID

Grade A · TCR 1.2 · 45% of ind

DART 0.3 DART
RANK #7/16
PHOTO Randolph
BOOK 2y book
INJ 14 inj
SIZE ~923 FTE

Nearest TCR peer: Randolph (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

This site

1.2
Randolph

1.2
UTLOG

1.2
AAA Club Allia

1.2
Marketing Alte

1.2

What this shows Alorica Pensacola averages 1.2 TCR (45% of the Telephone call centers BLS benchmark).

Alorica Pensacola TCR series: 2016=0.6 · 2019=1.7 · BLS 2.6

Where Alorica Pensacola falls in its industry

159 Telephone call centers establishments

Safer than 35% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #7 safest of 16 Telephone call centers employers in Florida.

Alorica Pensacola (923 employees, TCR 1.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Pensacola has more employees than the Telephone call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2019	1.7	0.3	9	2	0
2016	0.6	0.2	5	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Pensacola

159 Telephone call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 448 employers in Pensacola, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Randolph	SAN ANTONIO, TX	1.2 TCR
NAICS-TCR	UTLOG	LOGAN, UT	1.2 TCR
NAICS-TCR	AAA Club Alliance - Hamilton Operations Center	HAMILTON, NJ	1.2 TCR
NAICS-TCR	Marketing Alternatives Inc.	ELGIN, IL	1.2 TCR
STATE-SIZE	WM 4085	DAVENPORT	923 FTE
STATE-SIZE	6071	WINTERHAVEN	923 FTE
STATE-SIZE	FL180 Palatka Paper	PALATKA	922 FTE
STATE-SIZE	Diagnostics : Beckman Coulter - Kendall (Miami)	MIAMI	924 FTE
CITY-NEAR	Lakeview Center	Pensacola	2,820 FTE
CITY-NEAR	FLPEN36 ASCENSION SACRED HEART PENSACOLA HOSP	Pensacola	2,641 FTE
CITY-NEAR	1855-FLPEN36	Pensacola	2,578 FTE
CITY-NEAR	Pensacola Christian College, Inc.	Pensacola	2,259 FTE
NAT-TCR	Northwinds Construction	Houston, TX	1.2 TCR
NAT-TCR	#33 Art Van Saginaw	Saginaw, MI	1.2 TCR
NAT-TCR	Houma Terminal	Houma, LA	1.2 TCR
NAT-TCR	Athena Health Care Associates Inc.	Farmington, CT	1.2 TCR
NAT-SIZE	381605-Cincinnati Oh P&Dc	Cincinnati, OH	923 FTE
NAT-SIZE	Biloxi Property - Code	Biloxi, MS	923 FTE
NAT-SIZE	The Phillies	Philadelphia, PA	923 FTE
NAT-SIZE	JW Marriott San Antonio Hill Country Resort & Spa	San Antonio, TX	923 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.