Customer service call centers · Texas

Alorica

San Antonio, TX · ~300 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica runs at 28% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica: 0.7 TCR = 28% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica safety composite

Alorica scores strongest on total case rate (tcr) (safer than 55% of same-industry peers) and weakest on dart rate (safer than 27%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

44/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.72 per 100 workers

Safer than 55% of industry peers

DART rate
F 0.48 per 100 workers

Safer than 27% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Alorica: 0.0 → 1.4 TCR

Peak year 2017 @ 1.4 TCR · DART/TCR 0.67× in 2017

Alorica's TCR rose 1.4 from 0.0 in 2016 to 1.4 in 2017. In 2017, DART was 0.67× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · San Antonio, TX AT/BELOW-IND · MID

Grade A · TCR 0.7 · 28% of ind

  • DART 0.5 DART
  • RANK #12/21
  • PHOTO BOISIDPD
  • BOOK 2y book
  • INJ 3 inj
  • SIZE ~300 FTE

Nearest TCR peer: BOISIDPD (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Alorica in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica averages 0.7 TCR (28% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica TCR series: 2016=0 · 2017=1.4 · BLS 2.6

Where Alorica falls in its industry

159 Customer service call centers establishments

Safer than 55% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #12 safest of 21 Customer service call centers employers in Texas.

Alorica (300 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica
Alorica (300 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 1.4 0.5 3 0 0
2016 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · San Antonio

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,207 employers in San Antonio, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR BOISIDPD 0.7 TCR
NAICS-TCR HQS - Airport United Airlines Offices 0.7 TCR
NAICS-TCR OHC Ohio Care Center 0.7 TCR
NAICS-TCR MSSLMTXA 0.8 TCR
STATE-SIZE Bay Ltd. @ Formosa Pt. Comfort 300 FTE
STATE-SIZE P4159 - Lubrizol 300 FTE
STATE-SIZE Tindol Construction 300 FTE
STATE-SIZE CF Houston LLC. 300 FTE
CITY-NEAR Bexar County Hospital District 8,703 FTE
CITY-NEAR Legend Oaks Health & Rehabilitation West San Antonio 6,953 FTE
CITY-NEAR ISS Facility Services Inc. 6,177 FTE
CITY-NEAR Buena Vida of San Antonio 5,262 FTE
NAT-TCR Buckhead Meat of North Carolina 0.7 TCR
NAT-TCR Aerospace-York 0.7 TCR
NAT-TCR Penske : 3192-00 Whirlpool/Seattle, WA 0.7 TCR
NAT-TCR AmNav - Oakland 0.7 TCR
NAT-SIZE CORA Services Fox Chase 300 FTE
NAT-SIZE Outerloop Building 5 (Kylse) 300 FTE
NAT-SIZE Kate Spade Corporate NJ 300 FTE
NAT-SIZE USDA/ARS/WRRC 300 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.