Telephone Call Center · Texas

HQS - Airport United Airlines Offices

Houston, TX · ~144 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.7
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

HQS - Airport United Airlines Offices runs at 27% of its industry's injury rate - far safer than the typical Telephone Call Center workplace, earning a grade A.

HQS - Airport United Airlines Offices: 0.7 TCR = 27% of Telephone Call Center BLS 2.6 · 3y Form 300A (see methodology below)

HQS - Airport United Airlines Offices safety composite

HQS - Airport United Airlines Offices scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

61/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.71 per 100 workers

Safer than 55% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.4

2016→2018

HQS - Airport United Airlines Offices injury rate improved

HQS - Airport United Airlines Offices's TCR fell 1.4 from 1.4 in 2016 to 0.0 in 2018. Peak filing year was 2016 at 1.4 TCR. In 2018, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.4 · 2017=0.7 · 2018=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Houston, TX AT/BELOW-IND · MID

Grade A · TCR 0.7 · 27% of ind

  • DART 0.0 DART
  • RANK #11/21
  • PHOTO Alorica
  • BOOK 3y book
  • INJ 3 inj
  • SIZE ~144 FTE

Nearest TCR peer: Alorica (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

HQS - Airport United Airlines Offices in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows HQS - Airport United Airlines Offices averages 0.7 TCR (27% of the Telephone Call Center BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

HQS - Airport United Airlines Offices TCR series: 2016=1.4 · 2017=0.7 · 2018=0 · BLS 2.6

Where HQS - Airport United Airlines Offices falls in its industry

159 Telephone Call Center establishments

Safer than 55% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #11 safest of 21 Telephone Call Center employers in Texas.

HQS - Airport United Airlines Offices (144 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate HQS - Airport United Airlines Offices
HQS - Airport United Airlines Offices (144 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

HQS - Airport United Airlines Offices has fewer employees than the Telephone Call Center median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.0 0.0 0 0 0
2017 0.7 0.7 1 0 0
2016 1.4 0.0 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Houston

159 Telephone Call Center employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 5,116 employers in Houston, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica 0.7 TCR
NAICS-TCR BOISIDPD 0.7 TCR
NAICS-TCR Alorica Cutler Bay 0.7 TCR
NAICS-TCR AL-Birmingham Call Center 0.7 TCR
STATE-SIZE PHRG AUS 144 FTE
STATE-SIZE LWL, Inc. 144 FTE
STATE-SIZE S'n'S Erectors 144 FTE
STATE-SIZE Eilers Steel Erection, Inc. 144 FTE
CITY-NEAR IAH IAH 11,560 FTE
CITY-NEAR IAH - Airport United Airlines Offices 10,239 FTE
CITY-NEAR 6925-IAH 9,442 FTE
CITY-NEAR Houston Methodist Hospital Texas Medical Center 8,873 FTE
NAT-TCR World Marine LLC 0.7 TCR
NAT-TCR Heritage Health - Minonk 0.7 TCR
NAT-TCR Takeda Pharmaceuticals America, Inc. 0.7 TCR
NAT-TCR Materials Transportation 0.7 TCR
NAT-SIZE DeAngelo Brothers Hazleton 144 FTE
NAT-SIZE Arch Chemicals, Inc., a Lonza Company 144 FTE
NAT-SIZE Texarkana (Artex) 144 FTE
NAT-SIZE Watertown (Wiwat) 144 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.