Customer service call centers · Colorado

CO-Colorado Springs Call Center

Name: CO-Colorado Springs Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Colorado Springs, CO · ~861 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.6
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

CO-Colorado Springs Call Center runs at 63% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

CO-Colorado Springs Call Center: 1.6 TCR = 63% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

CO-Colorado Springs Call Center safety composite

CO-Colorado Springs Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 21%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

31/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.63 per 100 workers

Safer than 21% of industry peers
DART rate: F 0.44 per 100 workers

Safer than 30% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

CO-Colorado Springs Call Center held a steady TCR band

CO-Colorado Springs Call Center's TCR held near 0.1 from 1.7 in 2018 to 1.6 in 2019. Peak filing year was 2018 at 1.7 TCR. In 2019, DART was 0.27× this establishment's average TCR (severity share of cases).

2018=1.7 · 2019=1.6

OSHA ITA Form 300A scorecard

Establishment book 561422 · Colorado Springs, CO AT/BELOW-IND · MID

Grade B · TCR 1.6 · 63% of ind

DART 0.4 DART
RANK #6/6
PHOTO Call Center
BOOK 2y book
INJ 23 inj
SIZE ~861 FTE

Nearest TCR peer: Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Colorado employers → · Look up another →

S05322 - Panam

1.7
This site

1.6
Call Center

1.6
Florida

1.6
Lake Ellenor M

1.6

What this shows CO-Colorado Springs Call Center averages 1.6 TCR (63% of the Customer service call centers BLS benchmark).

CO-Colorado Springs Call Center TCR series: 2018=1.7 · 2019=1.6 · BLS 2.6

Where CO-Colorado Springs Call Center falls in its industry

159 Customer service call centers establishments

Safer than 21% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to Colorado alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 6 Customer service call centers employers in Colorado.

CO-Colorado Springs Call Center (861 employees, TCR 1.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CO-Colorado Springs Call Center has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2019	1.6	0.4	11	0	0
2018	1.7	0.8	12	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CO · Colorado Springs

159 Customer service call centers employers nationwide with a credible TCR · 9,007 rated employers in Colorado with headcount on file · 832 employers in Colorado Springs, CO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Call Center	FORT MILL, SC	1.6 TCR
NAICS-TCR	S05322 - Panama City (Argus) Hauling	PANAMA CITY, FL	1.7 TCR
NAICS-TCR	Florida	FT. MYERS, FL	1.6 TCR
NAICS-TCR	Lake Ellenor Marketing	ORLANDO, FL	1.6 TCR
STATE-SIZE	MCHP CSO	COLORADO SPRING	859 FTE
STATE-SIZE	Amazon.com Services LLC - DEN8	AURORA	863 FTE
STATE-SIZE	Wood Group USA Inc., Pipeline Services, Service Area	GREELEY	868 FTE
STATE-SIZE	WM 6019	LOVELAND	869 FTE
CITY-NEAR	University of Colorado Hospital Memorial Central	Colorado Springs	3,102 FTE
CITY-NEAR	Amazon.com Services LLC - DEN4	Colorado Springs	2,948 FTE
CITY-NEAR	Penrose Hospital	Colorado Springs	2,841 FTE
CITY-NEAR	05070001-050701 PENROSE HOSPITAL	Colorado Springs	2,391 FTE
NAT-TCR	ND,MAYVILLE - Medical Center Campus - General Medical and Surgical Hospitals	Mayville, ND	1.6 TCR
NAT-TCR	AMEREN SERVICES - Stores - IP	Decatur, IL	1.6 TCR
NAT-TCR	Whitlock - Durham	Durham, NC	1.6 TCR
NAT-TCR	N Baltimore - 204	Middle River, MD	1.6 TCR
NAT-SIZE	Amzl : Dmi3	Miami, FL	861 FTE
NAT-SIZE	ArcelorMittal Weirton	Weirton, WV	861 FTE
NAT-SIZE	Caterpillar	Mapleton, IL	861 FTE
NAT-SIZE	BWI - Flight Ops	Baltimore, MD	861 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.