Customer service call centers · Florida

Florida

Name: Florida Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Ft. Myers, FL · ~438 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.6
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Florida runs at 61% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Florida: 1.6 TCR = 61% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Florida safety composite

Florida scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 23%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

33/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.59 per 100 workers

Safer than 23% of industry peers
DART rate: F 0.43 per 100 workers

Safer than 32% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.0

2016→2017

Florida injury rate improved

Florida's TCR fell 1.0 from 2.1 in 2016 to 1.1 in 2017. Peak filing year was 2016 at 2.1 TCR. In 2017, DART was 0.27× this establishment's average TCR (severity share of cases).

2016=2.1 · 2017=1.1

OSHA ITA Form 300A scorecard

Establishment book 561422 · Ft. Myers, FL AT/BELOW-IND · MID

Grade B · TCR 1.6 · 61% of ind

DART 0.4 DART
RANK #11/16
PHOTO Lake Ellenor Marketing
BOOK 2y book
INJ 11 inj
SIZE ~438 FTE

Nearest TCR peer: Lake Ellenor Marketing (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

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1.6
Lake Ellenor M

1.6
Call Center

1.6
CO-Colorado Sp

1.6
ME-Oakland Cal

1.5

What this shows Florida averages 1.6 TCR (61% of the Customer service call centers BLS benchmark).

Florida TCR series: 2016=2.1 · 2017=1.1 · BLS 2.6

Where Florida falls in its industry

159 Customer service call centers establishments

Safer than 23% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #11 safest of 16 Customer service call centers employers in Florida.

Florida (438 employees, TCR 1.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Florida has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2017	1.1	0.4	5	0	0
2016	2.1	1.2	6	1	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Ft. Myers

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 65 employers in Ft. Myers, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Lake Ellenor Marketing	ORLANDO, FL	1.6 TCR
NAICS-TCR	Call Center	FORT MILL, SC	1.6 TCR
NAICS-TCR	CO-Colorado Springs Call Center	COLORADO SPRINGS, CO	1.6 TCR
NAICS-TCR	ME-Oakland Call Center	OAKLAND, ME	1.5 TCR
STATE-SIZE	On Top of the World Communities Ocala Campus	OCALA	438 FTE
STATE-SIZE	Baptist Nassau	JACKSONVILLE	438 FTE
STATE-SIZE	COSTEX CORPORATION	MIAMI	439 FTE
STATE-SIZE	WM 1220	ORLANDO	439 FTE
CITY-NEAR	Fort Myers	Ft. Myers	1,670 FTE
CITY-NEAR	Alorica - Ft. Myers	Ft. Myers	560 FTE
CITY-NEAR	Lennar Southwest Florida	Ft. Myers	454 FTE
CITY-NEAR	Arthrex Logistics Center	Ft. Myers	446 FTE
NAT-TCR	BorgWarner Transmission Systems - Bellwood	Bellwood, IL	1.6 TCR
NAT-TCR	Legends - Scranton Railriders	Moosic, PA	1.6 TCR
NAT-TCR	K4 - Oxford Valley	Langhorne, PA	1.6 TCR
NAT-TCR	Mount Pleasant (Mimtp)	Mount Pleasant, MI	1.6 TCR
NAT-SIZE	Timber Blinds LLC	Mckinney, TX	438 FTE
NAT-SIZE	Lonestar-Atlanta	Mableton, GA	438 FTE
NAT-SIZE	Imprivata, Inc.	Lexington, MA	438 FTE
NAT-SIZE	Thomson Reuters - Rochester	Rochester, NY	438 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.