Customer service call centers · South Carolina

Call Center

Fort Mill, SC · ~52 workers · 4 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.6
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Call Center runs at 63% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Call Center: 1.6 TCR = 63% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

Call Center safety composite

Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 3%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

22/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.63 per 100 workers

Safer than 21% of industry peers

DART rate
F 2.86 per 100 workers

Safer than 3% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Call Center: 1.7 → 2.9 TCR

Peak year 2024 @ 2.9 TCR · DART/TCR 1.75× in 2024

Call Center's TCR rose 1.2 from 1.7 in 2021 to 2.9 in 2024. In 2024, DART was 1.75× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Fort Mill, SC AT/BELOW-IND · SMALL

Grade B · TCR 1.6 · 63% of ind

  • DART 2.9 DART
  • RANK #2/4
  • PHOTO CO-Colorado Springs …
  • BOOK 4y book
  • INJ 3 inj
  • SIZE ~52 FTE

Nearest TCR peer: CO-Colorado Springs Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · South Carolina employers → · Look up another →

Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Call Center averages 1.6 TCR (63% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Call Center TCR series: 2021=1.7 · 2022=0 · 2023=2 · 2024=2.9 · BLS 2.6

Where Call Center falls in its industry

159 Customer service call centers establishments

Safer than 21% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to South Carolina alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 4 Customer service call centers employers in South Carolina.

Call Center (52 employees, TCR 1.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Call Center
Call Center (52 employees, TCR 1.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Call Center has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 2.9 2.9 1 0 0
2023 2.0 0.0 1 0 0
2022 0.0 0.0 0 0 0
2021 1.7 1.7 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · SC · Fort Mill

159 Customer service call centers employers nationwide with a credible TCR · 7,610 rated employers in South Carolina with headcount on file · 121 employers in Fort Mill, SC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CO-Colorado Springs Call Center 1.6 TCR
NAICS-TCR S05322 - Panama City (Argus) Hauling 1.7 TCR
NAICS-TCR Florida 1.6 TCR
NAICS-TCR Lake Ellenor Marketing 1.6 TCR
STATE-SIZE Florence Transmission Substation Complex 52 FTE
STATE-SIZE Headquarter's Office 52 FTE
STATE-SIZE Broad River Electric Cooperative, Inc. 52 FTE
STATE-SIZE BEC- Goose Creek Facility 52 FTE
CITY-NEAR South East Distribution Center SEDC 1,467 FTE
CITY-NEAR South East Distribution Center - SEDC 1,078 FTE
CITY-NEAR Shutterfly Fort Mill 841 FTE
CITY-NEAR US FOODS FORT MILL 719 FTE
NAT-TCR Rite-Way Roof Corporation 1.6 TCR
NAT-TCR Elkhart Brass 1.6 TCR
NAT-TCR Dorn Color LLC 1.6 TCR
NAT-TCR Longview, TX - MFG 1.6 TCR
NAT-SIZE Jellystone Park: Barton Lake 52 FTE
NAT-SIZE Quarra Stone Company, LLC 52 FTE
NAT-SIZE Macomb MI 52 FTE
NAT-SIZE Maintenance Center 52 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.