Customer service call centers · Texas

CSC Harligen

Harligen, TX · ~549 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

CSC Harligen runs at 15% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

CSC Harligen: 0.4 TCR = 15% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

CSC Harligen safety composite

CSC Harligen scores strongest on total case rate (tcr) (safer than 79% of same-industry peers) and weakest on dart rate (safer than 25%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

53/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 0.38 per 100 workers

Safer than 79% of industry peers

DART rate
F 0.57 per 100 workers

Safer than 25% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

CSC Harligen: 0.1 → 0.6 TCR

Peak year 2019 @ 0.6 TCR · DART/TCR 1.5× in 2019

CSC Harligen's TCR rose 0.4 from 0.1 in 2017 to 0.6 in 2019. In 2019, DART was 1.5× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Harligen, TX AT/BELOW-IND · MID

Grade A · TCR 0.4 · 15% of ind

  • DART 0.6 DART
  • RANK #4/21
  • PHOTO HQJ - Airport United…
  • BOOK 3y book
  • INJ 5 inj
  • SIZE ~549 FTE

Nearest TCR peer: HQJ - Airport United Airlines Offices (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

CSC Harligen in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows CSC Harligen averages 0.4 TCR (15% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

CSC Harligen TCR series: 2017=0.1 · 2018=0.4 · 2019=0.6 · BLS 2.6

Where CSC Harligen falls in its industry

159 Customer service call centers establishments

Safer than 79% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 21 Customer service call centers employers in Texas.

CSC Harligen (549 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate CSC Harligen
CSC Harligen (549 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CSC Harligen has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.6 0.6 2 0 0
2018 0.4 0.4 2 0 0
2017 0.1 0.1 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Harligen

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR HQJ - Airport United Airlines Offices 0.4 TCR
NAICS-TCR PA 0.4 TCR
NAICS-TCR NM1 0.4 TCR
NAICS-TCR Ruffalo Noel Levitz (Charleston) 0.4 TCR
STATE-SIZE 4795-EA-DFW-DALLAS FORT WORTH-EAGLE FLIGHT SERVICE 549 FTE
STATE-SIZE WM 7382 549 FTE
STATE-SIZE Knightvest Management 549 FTE
STATE-SIZE Fort Worth Brewery 550 FTE
CITY-NEAR Progreso LMMM Valley#6, LLC 24 FTE
NAT-TCR Williams Plant Services, LLC (All Locations) 0.4 TCR
NAT-TCR Northboro (Ma33) 0.4 TCR
NAT-TCR Genuine Parts Company 0.4 TCR
NAT-TCR NBC Sports Group : NBC Sports Washington 0.4 TCR
NAT-SIZE Bayer Myerstown 549 FTE
NAT-SIZE Radwell 549 FTE
NAT-SIZE Asplundh Tree Expert, LLC - 066 549 FTE
NAT-SIZE 1969-LMC1 549 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.