Telephone Call Center · Texas

HQJ - Airport United Airlines Offices

Houston, TX · ~288 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

HQJ - Airport United Airlines Offices runs at 15% of its industry's injury rate - far safer than the typical Telephone Call Center workplace, earning a grade A.

HQJ - Airport United Airlines Offices: 0.4 TCR = 15% of Telephone Call Center BLS 2.6 · 3y Form 300A (see methodology below)

HQJ - Airport United Airlines Offices safety composite

HQJ - Airport United Airlines Offices scores strongest on total case rate (tcr) (safer than 79% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

71/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 0.38 per 100 workers

Safer than 79% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

HQJ - Airport United Airlines Offices: 0.0 → 0.4 TCR

Peak year 2017 @ 0.7 TCR · DART/TCR 0× in 2018

HQJ - Airport United Airlines Offices's TCR rose 0.4 from 0.0 in 2016 to 0.4 in 2018. Peak filing year was 2017 at 0.7 TCR. In 2018, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Houston, TX AT/BELOW-IND · MID

Grade A · TCR 0.4 · 15% of ind

  • DART 0.0 DART
  • RANK #5/21
  • PHOTO CSC Harligen
  • BOOK 3y book
  • INJ 3 inj
  • SIZE ~288 FTE

Nearest TCR peer: CSC Harligen (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

HQJ - Airport United Airlines Offices in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows HQJ - Airport United Airlines Offices averages 0.4 TCR (15% of the Telephone Call Center BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

HQJ - Airport United Airlines Offices TCR series: 2016=0 · 2017=0.7 · 2018=0.4 · BLS 2.6

Where HQJ - Airport United Airlines Offices falls in its industry

159 Telephone Call Center establishments

Safer than 79% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 21 Telephone Call Center employers in Texas.

HQJ - Airport United Airlines Offices (288 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate HQJ - Airport United Airlines Offices
HQJ - Airport United Airlines Offices (288 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

HQJ - Airport United Airlines Offices has fewer employees than the Telephone Call Center median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.4 0.0 1 0 0
2017 0.7 0.0 2 0 0
2016 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Houston

159 Telephone Call Center employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 5,116 employers in Houston, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Harligen 0.4 TCR
NAICS-TCR PA 0.4 TCR
NAICS-TCR NM1 0.4 TCR
NAICS-TCR Ruffalo Noel Levitz (Charleston) 0.4 TCR
STATE-SIZE Clough Project Traveler 288 FTE
STATE-SIZE Hays Electrical Services Inc 288 FTE
STATE-SIZE Masonite Corporation Greenville, TX 288 FTE
STATE-SIZE Steel Dynamics FR Sinton 288 FTE
CITY-NEAR IAH IAH 11,560 FTE
CITY-NEAR IAH - Airport United Airlines Offices 10,239 FTE
CITY-NEAR 6925-IAH 9,442 FTE
CITY-NEAR Houston Methodist Hospital Texas Medical Center 8,873 FTE
NAT-TCR COLSA Corporation - Corporate 0.4 TCR
NAT-TCR Effingham Premix Plant 0.4 TCR
NAT-TCR Richmond-General Office (Varmn) 0.4 TCR
NAT-TCR MS - Mossville, IL - 1MOIL 0.4 TCR
NAT-SIZE AMRI Albuquerque 288 FTE
NAT-SIZE Aircraft Materials Distribution Center (Kyamd) 288 FTE
NAT-SIZE Triumph Group Precision Components 288 FTE
NAT-SIZE 147ClintonRoadWC 288 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.