Customer service call centers · Illinois
Ruffalo Noel Levitz (Charleston)
Charleston, IL · ~92 workers · 5 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.4
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
Ruffalo Noel Levitz (Charleston) runs at 15% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
Ruffalo Noel Levitz (Charleston): 0.4 TCR = 15% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)
Ruffalo Noel Levitz (Charleston) safety composite
Ruffalo Noel Levitz (Charleston) scores strongest on total case rate (tcr) (safer than 77% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
70/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- B 0.4 per 100 workers
Safer than 77% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 76% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−2.0
2017→2021
Ruffalo Noel Levitz (Charleston) injury rate improved
Ruffalo Noel Levitz (Charleston)'s TCR fell 2.0 from 2.0 in 2017 to 0.0 in 2021. Peak filing year was 2017 at 2.0 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).
2017=2.0 · 2018=0.0 · 2019=0.0 · 2020=0.0 · 2021=0.0
OSHA ITA Form 300A scorecard
Establishment book 561422 · Charleston, IL AT/BELOW-IND · SMALL
Grade A · TCR 0.4 · 15% of ind
- DART 0.0 DART
- RANK #1/4
- PHOTO GA-Augusta Call Center
- BOOK 5y book
- INJ 1 inj
- SIZE ~92 FTE
Nearest TCR peer: GA-Augusta Call Center (0.0 TCR gap)
Read with this employer → · Industry book → · Illinois employers → · Look up another →
Ruffalo Noel Levitz (Charleston) in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Ruffalo Noel Levitz (Charleston)
0.4 TCR
- GA-Augusta Cal
GA-Augusta Call Center
0.4 TCR
- MPC Call Suppo
MPC Call Support Services LLC
0.4 TCR
- Ruffalo Noel L
Ruffalo Noel Levitz (Corporate Office)
0.4 TCR
- CSC Roseland
CSC Roseland
0.4 TCR
What this shows Ruffalo Noel Levitz (Charleston) averages 0.4 TCR (15% of the Customer service call centers BLS benchmark).
Ruffalo Noel Levitz (Charleston) TCR series: 2017=2 · 2018=0 · 2019=0 · 2020=0 · 2021=0 · BLS 2.6
Where Ruffalo Noel Levitz (Charleston) falls in its industry
159 Customer service call centers establishmentsSafer than 77% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Illinois alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 4 Customer service call centers employers in Illinois.
Ruffalo Noel Levitz (Charleston) has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2021 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2019 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2018 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2017 | 2.0 | 2.0 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · IL · Charleston
159 Customer service call centers employers nationwide with a credible TCR · 22,804 rated employers in Illinois with headcount on file · 41 employers in Charleston, IL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | GA-Augusta Call Center | 0.4 TCR |
| NAICS-TCR | MPC Call Support Services LLC | 0.4 TCR |
| NAICS-TCR | Ruffalo Noel Levitz (Corporate Office) | 0.4 TCR |
| NAICS-TCR | CSC Roseland | 0.4 TCR |
| STATE-SIZE | Feldco Home Renewal Headquarters | 92 FTE |
| STATE-SIZE | Graycor Southern Inc. (formerly known as Early Construction Inc.) | 92 FTE |
| STATE-SIZE | Astec - Sterling | 92 FTE |
| STATE-SIZE | LA - Clune Construction Company | 92 FTE |
| CITY-NEAR | Eastern Illinois University | 2,096 FTE |
| CITY-NEAR | Charleston CUSD #1 | 360 FTE |
| CITY-NEAR | WM 612 | 300 FTE |
| CITY-NEAR | Eastern Illinois Area of Special Education | 267 FTE |
| NAT-TCR | Shippers Warehouse - Richmond | 0.4 TCR |
| NAT-TCR | thornton construction company inc. | 0.4 TCR |
| NAT-TCR | Headquarters and Worthington Travel Store | 0.4 TCR |
| NAT-TCR | US085: Honolulu 499 - SG | 0.4 TCR |
| NAT-SIZE | Laskey | 92 FTE |
| NAT-SIZE | Reasors13 | 92 FTE |
| NAT-SIZE | Turbo Wholesale Tires, Inc. | 92 FTE |
| NAT-SIZE | W Dade Svc Cntr & Strm | 92 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.