Customer service call centers · Arizona

CSC Phoenix

Phoenix, AZ · ~638 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.2
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

CSC Phoenix runs at 7% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

CSC Phoenix: 0.2 TCR = 7% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

CSC Phoenix safety composite

CSC Phoenix scores strongest on total case rate (tcr) (safer than 96% of same-industry peers) and weakest on dart rate (safer than 35%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

63/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0.18 per 100 workers

Safer than 96% of industry peers

DART rate
D 0.39 per 100 workers

Safer than 35% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

CSC Phoenix: 0.0 → 0.4 TCR

Peak year 2020 @ 0.4 TCR · DART/TCR 2.17× in 2020

CSC Phoenix's TCR rose 0.4 from 0.0 in 2017 to 0.4 in 2020. In 2020, DART was 2.17× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Phoenix, AZ AT/BELOW-IND · MID

Grade A · TCR 0.2 · 7% of ind

  • DART 0.4 DART
  • RANK #1/8
  • PHOTO Lockheed Martin Corp…
  • BOOK 4y book
  • INJ 3 inj
  • SIZE ~638 FTE

Nearest TCR peer: Lockheed Martin Corporation US PR Aguadilla Avenida Jardin (5292) (0.0 TCR gap)

Read with this employer → · Industry book → · Arizona employers → · Look up another →

CSC Phoenix in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows CSC Phoenix averages 0.2 TCR (7% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

CSC Phoenix TCR series: 2017=0 · 2018=0.1 · 2019=0.2 · 2020=0.4 · BLS 2.6

Where CSC Phoenix falls in its industry

159 Customer service call centers establishments

Safer than 96% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Arizona alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 8 Customer service call centers employers in Arizona.

CSC Phoenix (638 employees, TCR 0.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate CSC Phoenix
CSC Phoenix (638 employees, TCR 0.2) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CSC Phoenix has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2020 0.4 0.4 1 0 0
2019 0.2 0.2 1 0 0
2018 0.1 0.1 1 0 0
2017 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AZ · Phoenix

159 Customer service call centers employers nationwide with a credible TCR · 9,594 rated employers in Arizona with headcount on file · 2,630 employers in Phoenix, AZ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Lockheed Martin Corporation US PR Aguadilla Avenida Jardin (5292) 0.2 TCR
NAICS-TCR Startek - Hamilton, OH 0.2 TCR
NAICS-TCR Pearl Interactive Network 0.2 TCR
NAICS-TCR SkyPark 0.2 TCR
STATE-SIZE Delta Diversified Enterprises Inc 638 FTE
STATE-SIZE AMZL : DPX5 638 FTE
STATE-SIZE Pima County Superior Court 637 FTE
STATE-SIZE Pima County Superior Court - Conciliation Court 637 FTE
CITY-NEAR Maricopa County 15,504 FTE
CITY-NEAR Phoenix Children's Hospital 7,575 FTE
CITY-NEAR All Company 6,261 FTE
CITY-NEAR 6403-64030500 6,153 FTE
NAT-TCR PS DO RNA (1200 West Sam Houston Parkway Campus) 0.2 TCR
NAT-TCR Alamo Environmental Inc. 0.2 TCR
NAT-TCR Capitol Commons Center - Dhhs 0.2 TCR
NAT-TCR Tradesmen International Seattle 0.2 TCR
NAT-SIZE DI - NTC Ft Irwin 638 FTE
NAT-SIZE Antolin Nashville 638 FTE
NAT-SIZE Boars Head Holland 638 FTE
NAT-SIZE Universal City 638 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.