Employment Assistance · North Carolina

DES Call Center 2

Charlotte, NC · ~29 workers · 2 years of OSHA Injury Tracking Application data.

C
Average Safety Record
3.3
Avg TCR
3.2
Industry avg
0
Fatalities
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The verdict

DES Call Center 2 runs at 103% of its industry's injury rate - about level with the typical Employment Assistance workplace, earning a grade C.

DES Call Center 2: 3.3 TCR = 103% of Employment Assistance BLS 3.2 · 2y Form 300A (see methodology below)

DES Call Center 2 safety composite

DES Call Center 2 scores strongest on dart rate (safer than 78% of same-industry peers) and weakest on total case rate (tcr) (safer than 25%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

50/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 3.31 per 100 workers

Safer than 25% of industry peers

DART rate
B 0 per 100 workers

Safer than 78% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−6.6

2018→2019

DES Call Center 2 injury rate improved

DES Call Center 2's TCR fell 6.6 from 6.6 in 2018 to 0.0 in 2019. Peak filing year was 2018 at 6.6 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2018=6.6 · 2019=0.0

OSHA ITA Form 300A scorecard

Establishment book 923130 · Charlotte, NC ABOVE-IND · SMALL

Grade C · TCR 3.3 · 103% of ind

  • DART 0.0 DART
  • RANK #8/10
  • PHOTO North Star Community…
  • BOOK 2y book
  • INJ 2 inj
  • SIZE ~29 FTE

Nearest TCR peer: North Star Community Services (0.1 TCR gap)

Read with this employer → · Industry book → · North Carolina employers → · Look up another →

DES Call Center 2 in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows DES Call Center 2 averages 3.3 TCR (103% of the Employment Assistance BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

DES Call Center 2 TCR series: 2018=6.6 · 2019=0 · BLS 3.2

Where DES Call Center 2 falls in its industry

169 Employment Assistance establishments

Safer than 25% of graded establishments in this industry, whose median TCR is 1.7.

More dangerous than peersSafer than peers

Narrower to North Carolina alone (the establishments it most directly competes with for workers and contracts): ranked #8 safest of 10 Employment Assistance employers in North Carolina.

DES Call Center 2 (29 employees, TCR 3.3) among 29 same-industry peers, split at the industry median of 159 employees and a TCR of 1.7 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 05001,0001,5002,000 05101520 Average employees Total Case Rate DES Call Center 2
DES Call Center 2 (29 employees, TCR 3.3) among 29 same-industry peers, split at the industry median of 159 employees and a TCR of 1.7

DES Call Center 2 has fewer employees than the Employment Assistance median and a higher injury rate than the industry's median TCR of 1.7. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.0 0.0 0 0 0
2018 6.6 6.6 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

923130 · NC · Charlotte

169 Employment Assistance employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 2,058 employers in Charlotte, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR North Star Community Services 3.4 TCR
NAICS-TCR SSA CRO 3.2 TCR
NAICS-TCR Maricopa County - Human Services (220) 3.2 TCR
NAICS-TCR ANDERSON COUNTY-DCBS 3.6 TCR
STATE-SIZE Black Gold Farms - NCC 29 FTE
STATE-SIZE Buy Sod - Sandhill 29 FTE
STATE-SIZE Cowans Ford 29 FTE
STATE-SIZE Craven County Wood Energy 29 FTE
CITY-NEAR 1101-Carolinas Medical Center (1101) 8,444 FTE
CITY-NEAR 0001-Carolinas Medical Center 8,032 FTE
CITY-NEAR 4795-AA-CLT-CHARLOTTE-CLT-TRML 7,295 FTE
CITY-NEAR Novant Health Presbyterian Medical Center 4,973 FTE
NAT-TCR 14 - Roanoke, L-burg, M-ville, W-City, & W-ville 3.3 TCR
NAT-TCR Matthews International Corporation 3.3 TCR
NAT-TCR Hacienda Rehabilitation and Health Care Center, Inc. 3.3 TCR
NAT-TCR Columbia Electric Supply (PC8185) 3.3 TCR
NAT-SIZE Maney International of Duluth, Inc 29 FTE
NAT-SIZE G.M. Refrigeration Co., Inc. 29 FTE
NAT-SIZE Hyatt Place Grand Rapids 29 FTE
NAT-SIZE J.L. Minter Electrical Contractor, Inc. 29 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.