Customer service call centers · Tennessee

HomeServe Chattanooga

Name: HomeServe Chattanooga Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Chattanooga, TN · ~473 workers · 5 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.3
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

HomeServe Chattanooga runs at 10% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

HomeServe Chattanooga: 0.3 TCR = 10% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)

HomeServe Chattanooga safety composite

HomeServe Chattanooga scores strongest on total case rate (tcr) (safer than 89% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

75/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): B 0.25 per 100 workers

Safer than 89% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.4

2016→2021

HomeServe Chattanooga injury rate improved

HomeServe Chattanooga's TCR fell 0.4 from 0.4 in 2016 to 0.0 in 2021. Peak filing year was 2018 at 0.5 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).

2016=0.4 · 2017=0.3 · 2018=0.5 · 2020=0.0 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Chattanooga, TN AT/BELOW-IND · MID

Grade A · TCR 0.3 · 10% of ind

DART 0.0 DART
RANK #2/6
PHOTO Wireless Littleton
BOOK 5y book
INJ 4 inj
SIZE ~473 FTE

Nearest TCR peer: Wireless Littleton (0.0 TCR gap)

Read with this employer → · Industry book → · Tennessee employers → · Look up another →

This site

0.3
Wireless Littl

0.3
Wolverine Worl

0.3
SolvOne

0.2
FYVLNCKG - AT&

0.2

What this shows HomeServe Chattanooga averages 0.3 TCR (10% of the Customer service call centers BLS benchmark).

HomeServe Chattanooga TCR series: 2016=0.4 · 2017=0.3 · 2018=0.5 · 2020=0 · 2021=0 · BLS 2.6

Where HomeServe Chattanooga falls in its industry

159 Customer service call centers establishments

Safer than 89% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Tennessee alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 6 Customer service call centers employers in Tennessee.

HomeServe Chattanooga (473 employees, TCR 0.3) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

HomeServe Chattanooga has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries
2021	0.0	0.0	0
2020	0.0	0.0	0
2018	0.5	0.3	2
2017	0.3	0.0	1
2016	0.4	0.0	1

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TN · Chattanooga

159 Customer service call centers employers nationwide with a credible TCR · 10,743 rated employers in Tennessee with headcount on file · 695 employers in Chattanooga, TN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Wireless Littleton	LITTLETON, CO	0.3 TCR
NAICS-TCR	Wolverine Worldwide - Richmond Customer Service Center	RICHMOND, IN	0.3 TCR
NAICS-TCR	SolvOne	PORTLAND, OR	0.2 TCR
NAICS-TCR	FYVLNCKG - AT&T Mobility Services LLC	FAYETTEVILLE, NC	0.2 TCR
STATE-SIZE	Nashville	NASHVILLE	473 FTE
STATE-SIZE	35370 - PULASKI PLANT	PULASKI	474 FTE
STATE-SIZE	Bridgestone Metalpha USA, Inc.	CLARKSVILLE	472 FTE
STATE-SIZE	Star Transportation, Inc.	LAVERGNE	474 FTE
CITY-NEAR	CHATTANOOGA COKE	Chattanooga	8,650 FTE
CITY-NEAR	CHATTANOOGA FOOD	Chattanooga	8,650 FTE
CITY-NEAR	USXpress	Chattanooga	7,385 FTE
CITY-NEAR	Cardiology GB	Chattanooga	6,606 FTE
NAT-TCR	Keene NH	Keene, NH	0.3 TCR
NAT-TCR	NYSEG- Binghamton ECC	Vestal, NY	0.3 TCR
NAT-TCR	Young Living Essential Oils - GHQ	Lehi, UT	0.3 TCR
NAT-TCR	Entergy Baton Rouge Essen	Baton Rouge, LA	0.3 TCR
NAT-SIZE	ArtiFlex Mfg - Gerstco Division - Wooster	Wooster, OH	473 FTE
NAT-SIZE	Vaughan Regional Medical Center	Selma, AL	473 FTE
NAT-SIZE	Multisorb Technologies	Buffalo, NY	473 FTE
NAT-SIZE	6458-ZMIA	Miami, FL	473 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.