Customer service call centers · Indiana
Wolverine Worldwide - Richmond Customer Service Center
Richmond, IN · ~180 workers · 4 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.3
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
Wolverine Worldwide - Richmond Customer Service Center runs at 10% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
Wolverine Worldwide - Richmond Customer Service Center: 0.3 TCR = 10% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)
Wolverine Worldwide - Richmond Customer Service Center safety composite
Wolverine Worldwide - Richmond Customer Service Center scores strongest on total case rate (tcr) (safer than 88% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
74/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- B 0.26 per 100 workers
Safer than 88% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 76% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Wolverine Worldwide - Richmond Customer Service Center held a steady TCR band
Wolverine Worldwide - Richmond Customer Service Center's TCR held near 0.0 from 0.0 in 2018 to 0.0 in 2022. Peak filing year was 2019 at 0.5 TCR. In 2022, DART was 0× this establishment's average TCR (severity share of cases).
2018=0.0 · 2019=0.5 · 2020=0.5 · 2022=0.0
OSHA ITA Form 300A scorecard
Establishment book 561422 · Richmond, IN AT/BELOW-IND · MID
Grade A · TCR 0.3 · 10% of ind
- DART 0.0 DART
- RANK P88
- PHOTO Kollmorgen KTCS (LC)…
- BOOK 4y book
- INJ 1 inj
- SIZE ~180 FTE
Nearest TCR peer: Kollmorgen KTCS (LC) KL9000 (0.0 TCR gap)
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Wolverine Worldwide - Richmond Customer Service Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site 0.3
Wolverine Worldwide - Richmond Customer Service Center
0.3 TCR
- Kollmorgen KTC 0.3
Kollmorgen KTCS (LC) KL9000
0.3 TCR
- Wireless Littl 0.3
Wireless Littleton
0.3 TCR
- HomeServe Chat 0.3
HomeServe Chattanooga
0.3 TCR
- Call Center Tu 0.3
Call Center Tulsa
0.3 TCR
What this shows Wolverine Worldwide - Richmond Customer Service Center averages 0.3 TCR (10% of the Customer service call centers BLS benchmark).
Wolverine Worldwide - Richmond Customer Service Center TCR series: 2018=0 · 2019=0.5 · 2020=0.5 · 2022=0 · BLS 2.6
Where Wolverine Worldwide - Richmond Customer Service Center falls in its industry
159 Customer service call centers establishmentsSafer than 88% of graded establishments in this industry, whose median TCR is 0.8.
Wolverine Worldwide - Richmond Customer Service Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2020 | 0.5 | 0.0 | 0 | 1 | 0 |
| 2019 | 0.5 | 0.0 | 1 | 0 | 0 |
| 2018 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · IN · Richmond
159 Customer service call centers employers nationwide with a credible TCR · 12,750 rated employers in Indiana with headcount on file · 131 employers in Richmond, IN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Kollmorgen KTCS (LC) KL9000 | 0.3 TCR |
| NAICS-TCR | Wireless Littleton | 0.3 TCR |
| NAICS-TCR | HomeServe Chattanooga | 0.3 TCR |
| NAICS-TCR | Call Center Tulsa | 0.3 TCR |
| STATE-SIZE | Thieneman Construction, Inc. | 180 FTE |
| STATE-SIZE | Heartland Petfood Manufacturing Indiana, LLC | 180 FTE |
| STATE-SIZE | Heartland Pet Food Manufacturing Indiana LLC | 180 FTE |
| STATE-SIZE | Newport Mill | 180 FTE |
| CITY-NEAR | City Of Richmond | 535 FTE |
| CITY-NEAR | Belden, Inc. | 399 FTE |
| CITY-NEAR | WM 1745 | 369 FTE |
| CITY-NEAR | 1745 | 361 FTE |
| NAT-TCR | Headquarters | 0.3 TCR |
| NAT-TCR | AbeTech | 0.3 TCR |
| NAT-TCR | 2964-H0001 | 0.3 TCR |
| NAT-TCR | 1111 Stewart Ave | 0.3 TCR |
| NAT-SIZE | Worth Higgins & Associates, Inc. | 180 FTE |
| NAT-SIZE | ICON Exterior Building Solutions, L.P. | 180 FTE |
| NAT-SIZE | The Tranzonic Companies - Knoxville Operations | 180 FTE |
| NAT-SIZE | Federal Mogul Products | 180 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.