Customer service call centers · Tennessee

Knoxville Call Center

Knoxville, TN · ~48 workers · 3 years of OSHA Injury Tracking Application data.

C
Average Safety Record
0.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Knoxville Call Center runs at 0% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Knoxville Call Center: 0.0 TCR = 0% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

Knoxville Call Center safety composite

Knoxville Call Center scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0 per 100 workers

Safer than 100% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Knoxville Call Center held a steady TCR band

Knoxville Call Center's TCR held near 0.0 from 0.0 in 2016 to 0.0 in 2018. Peak filing year was 2016 at 0.0 TCR.

2016=0.0 · 2017=0.0 · 2018=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Knoxville, TN AT/BELOW-IND · SMALL

Grade C · TCR 0.0 · 0% of ind

  • DART 0.0 DART
  • RANK #0/6
  • PHOTO CSC Tulsa
  • BOOK 3y book
  • INJ 0 inj
  • SIZE ~48 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

Read with this employer → · Industry book → · Tennessee employers → · Look up another →

Knoxville Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Knoxville Call Center averages 0.0 TCR (0% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Knoxville Call Center TCR series: 2016=0 · 2017=0 · 2018=0 · BLS 2.6

Where Knoxville Call Center falls in its industry

159 Customer service call centers establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Tennessee alone (the establishments it most directly competes with for workers and contracts): ranked #0 safest of 6 Customer service call centers employers in Tennessee.

Knoxville Call Center (48 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Knoxville Call Center
Knoxville Call Center (48 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Knoxville Call Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.0 0.0 0 0 0
2017 0.0 0.0 0 0 0
2016 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TN · Knoxville

159 Customer service call centers employers nationwide with a credible TCR · 10,743 rated employers in Tennessee with headcount on file · 747 employers in Knoxville, TN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Tulsa 0.0 TCR
NAICS-TCR WAH - East and West 0.0 TCR
NAICS-TCR Nelnet Servicing LLC 0.1 TCR
NAICS-TCR WAH East 0.1 TCR
STATE-SIZE Bolivar Energy Authority 48 FTE
STATE-SIZE Electric Department 48 FTE
STATE-SIZE Jefferson Cocke County Utility District 48 FTE
STATE-SIZE Chattanooga Service Center 48 FTE
CITY-NEAR Cellular Sales Services Group LLC 6,387 FTE
CITY-NEAR University Health System, Inc 5,215 FTE
CITY-NEAR Functional Pathways of TN LLC 2,258 FTE
CITY-NEAR HES Facilities Services K-12 2,157 FTE
NAT-TCR GeoCare, Inc. DBA Home Instead Senior Care 0.0 TCR
NAT-TCR TX-01 0.0 TCR
NAT-TCR NJ-05 0.0 TCR
NAT-TCR CT-02 0.0 TCR
NAT-SIZE Globe Footwear, LLC 48 FTE
NAT-SIZE Corporate office 48 FTE
NAT-SIZE Dubuque County Secondary Roads Department 48 FTE
NAT-SIZE Smith Systems Transportation, Inc. 48 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.