Customer service call centers · Oklahoma

Telemarketing

Durant, OK · ~518 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.8
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Telemarketing runs at 68% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Telemarketing: 1.8 TCR = 68% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Telemarketing safety composite

Telemarketing scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 17%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

46/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.78 per 100 workers

Safer than 17% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Telemarketing held a steady TCR band

Telemarketing's TCR held near 0.1 from 1.7 in 2016 to 1.8 in 2019. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.7 · 2019=1.8

OSHA ITA Form 300A scorecard

Establishment book 561422 · Durant, OK AT/BELOW-IND · MID

Grade B · TCR 1.8 · 68% of ind

  • DART 0.0 DART
  • RANK #3/5
  • PHOTO Alorica Customer Car…
  • BOOK 2y book
  • INJ 5 inj
  • SIZE ~518 FTE

Nearest TCR peer: Alorica Customer Care, Inc. - St. Joseph (0.0 TCR gap)

Read with this employer → · Industry book → · Oklahoma employers → · Look up another →

Telemarketing in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Telemarketing averages 1.8 TCR (68% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Telemarketing TCR series: 2016=1.7 · 2019=1.8 · BLS 2.6

Where Telemarketing falls in its industry

159 Customer service call centers establishments

Safer than 17% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Oklahoma alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 5 Customer service call centers employers in Oklahoma.

Telemarketing (518 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Telemarketing
Telemarketing (518 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Telemarketing has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 1.8 0.0 0 7 0
2016 1.7 0.9 5 3 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · OK · Durant

159 Customer service call centers employers nationwide with a credible TCR · 5,320 rated employers in Oklahoma with headcount on file · 64 employers in Durant, OK · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica Customer Care, Inc. - St. Joseph 1.8 TCR
NAICS-TCR CSC Tracy Call Center 1.8 TCR
NAICS-TCR Centre Pointe-SP 1.8 TCR
NAICS-TCR IGT SOLUTIONS 1.7 TCR
STATE-SIZE 2576-07587720-7720 521 FTE
STATE-SIZE Sapulpa, OK 522 FTE
STATE-SIZE Operations - TULSA OK 513 FTE
STATE-SIZE TULUOKQQ - AT&T Mobility Services LLC 523 FTE
CITY-NEAR WM 975 402 FTE
CITY-NEAR 975 383 FTE
CITY-NEAR Durant OK Warehouse Complex # 879 315 FTE
CITY-NEAR Durant FG 286 FTE
NAT-TCR LSC Communications Strasburg Division 1.8 TCR
NAT-TCR markel corporation 1.8 TCR
NAT-TCR Picone Construction Corporation - Clarence 1.8 TCR
NAT-TCR Embraer Aircraft Customer Service Inc 1.8 TCR
NAT-SIZE Brady Trane Service, Inc. 518 FTE
NAT-SIZE City of Anaheim, Anaheim West Tower 518 FTE
NAT-SIZE TTM Technologies Stafford 518 FTE
NAT-SIZE Young Living Essential Oils - MS 518 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.