Customer service call centers · Texas
MPC Call Support Services LLC
Irving, TX · ~229 workers · 3 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.4
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
MPC Call Support Services LLC runs at 16% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
MPC Call Support Services LLC: 0.4 TCR = 16% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)
MPC Call Support Services LLC safety composite
MPC Call Support Services LLC scores strongest on total case rate (tcr) (safer than 74% of same-industry peers) and weakest on dart rate (safer than 39%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
56/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 0.42 per 100 workers
Safer than 74% of industry peers
- DART rate
- D 0.32 per 100 workers
Safer than 39% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
MPC Call Support Services LLC: 0.0 → 1.3 TCR
Peak year 2024 @ 1.3 TCR · DART/TCR 0.76× in 2024
MPC Call Support Services LLC's TCR rose 1.3 from 0.0 in 2022 to 1.3 in 2024. In 2024, DART was 0.76× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 561422 · Irving, TX AT/BELOW-IND · MID
Grade A · TCR 0.4 · 16% of ind
- DART 0.3 DART
- RANK #6/21
- PHOTO Ruffalo Noel Levitz …
- BOOK 3y book
- INJ 4 inj
- SIZE ~229 FTE
Nearest TCR peer: Ruffalo Noel Levitz (Corporate Office) (0.0 TCR gap)
Read with this employer → · Industry book → · Texas employers → · Look up another →
MPC Call Support Services LLC in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
MPC Call Support Services LLC
0.4 TCR
- Ruffalo Noel L
Ruffalo Noel Levitz (Corporate Office)
0.4 TCR
- CSC Roseland
CSC Roseland
0.4 TCR
- Academy Fire P
Academy Fire Protection (New York)
0.4 TCR
- 9706 - DFW - C
9706 - DFW - CSOC
0.4 TCR
What this shows MPC Call Support Services LLC averages 0.4 TCR (16% of the Customer service call centers BLS benchmark).
MPC Call Support Services LLC TCR series: 2022=0 · 2023=0 · 2024=1.3 · BLS 2.6
Where MPC Call Support Services LLC falls in its industry
159 Customer service call centers establishmentsSafer than 74% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #6 safest of 21 Customer service call centers employers in Texas.
MPC Call Support Services LLC has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 1.3 | 0.3 | 4 | 0 | 0 |
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2022 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · TX · Irving
159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 548 employers in Irving, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Ruffalo Noel Levitz (Corporate Office) | 0.4 TCR |
| NAICS-TCR | CSC Roseland | 0.4 TCR |
| NAICS-TCR | Academy Fire Protection (New York) | 0.4 TCR |
| NAICS-TCR | 9706 - DFW - CSOC | 0.4 TCR |
| STATE-SIZE | EP Energy - Corporate (Houston) | 229 FTE |
| STATE-SIZE | Rochester Gauges | 229 FTE |
| STATE-SIZE | CORP-DWH-CORPORATE - HST | 229 FTE |
| STATE-SIZE | C1681 - Enterprise - Frac XI | 229 FTE |
| CITY-NEAR | 50CP001 CORP LAS COLINAS | 4,366 FTE |
| CITY-NEAR | TXC101551 | 2,325 FTE |
| CITY-NEAR | NCH Corporation 2727 | 1,970 FTE |
| CITY-NEAR | Amazon.com Services LLC - RBD5 | 1,964 FTE |
| NAT-TCR | Walnut Creek Support Services | 0.4 TCR |
| NAT-TCR | Criminal Justice Services | 0.4 TCR |
| NAT-TCR | Graham Industrial Maintenance Inc. | 0.4 TCR |
| NAT-TCR | Painters USA, Inc. | 0.4 TCR |
| NAT-SIZE | Mipon - Pontiac | 229 FTE |
| NAT-SIZE | Ilpeo - Peoria | 229 FTE |
| NAT-SIZE | Frank L Blum Construction | 229 FTE |
| NAT-SIZE | JC&A Electrical Contractors, Inc | 229 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.