Customer service call centers · Iowa

Ruffalo Noel Levitz (Corporate Office)

Cedar Rapids, IA · ~311 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Ruffalo Noel Levitz (Corporate Office) runs at 16% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Ruffalo Noel Levitz (Corporate Office): 0.4 TCR = 16% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)

Ruffalo Noel Levitz (Corporate Office) safety composite

Ruffalo Noel Levitz (Corporate Office) scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

69/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.42 per 100 workers

Safer than 74% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Ruffalo Noel Levitz (Corporate Office) held a steady TCR band

Ruffalo Noel Levitz (Corporate Office)'s TCR held near 0.0 from 0.0 in 2017 to 0.0 in 2021. Peak filing year was 2018 at 1.7 TCR. In 2021, DART was 0× this establishment's average TCR (severity share of cases).

2017=0.0 · 2018=1.7 · 2019=0.0 · 2020=0.4 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Cedar Rapids, IA AT/BELOW-IND · MID

Grade A · TCR 0.4 · 16% of ind

  • DART 0.0 DART
  • RANK P74
  • PHOTO MPC Call Support Ser…
  • BOOK 5y book
  • INJ 6 inj
  • SIZE ~311 FTE

Nearest TCR peer: MPC Call Support Services LLC (0.0 TCR gap)

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Ruffalo Noel Levitz (Corporate Office) in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Ruffalo Noel Levitz (Corporate Office) averages 0.4 TCR (16% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Ruffalo Noel Levitz (Corporate Office) TCR series: 2017=0 · 2018=1.7 · 2019=0 · 2020=0.4 · 2021=0 · BLS 2.6

Where Ruffalo Noel Levitz (Corporate Office) falls in its industry

159 Customer service call centers establishments

Safer than 74% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
Ruffalo Noel Levitz (Corporate Office) (311 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Ruffalo Noel Levitz (Corporate Office)
Ruffalo Noel Levitz (Corporate Office) (311 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Ruffalo Noel Levitz (Corporate Office) has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 0.0 0.0 0 0 0
2020 0.4 0.4 1 0 0
2019 0.0 0.0 0 0 0
2018 1.7 0.0 5 0 0
2017 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · IA · Cedar Rapids

159 Customer service call centers employers nationwide with a credible TCR · 7,192 rated employers in Iowa with headcount on file · 466 employers in Cedar Rapids, IA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR MPC Call Support Services LLC 0.4 TCR
NAICS-TCR CSC Roseland 0.4 TCR
NAICS-TCR Academy Fire Protection (New York) 0.4 TCR
NAICS-TCR 9706 - DFW - CSOC 0.4 TCR
STATE-SIZE Ryan & Associates 311 FTE
STATE-SIZE WM 886 311 FTE
STATE-SIZE DUBUQUE PET FOOD 312 FTE
STATE-SIZE Infastech, Decorah MFG (IND, EF) 310 FTE
CITY-NEAR Rockwell Collins (Cedar Rapids IA 400 NE) 6,179 FTE
CITY-NEAR Rockwell Collins - Cedar Rapids C Ave 6,172 FTE
CITY-NEAR CRST EXPEDITED INC 3,475 FTE
CITY-NEAR St. Luke's Methodist Hospital 2,949 FTE
NAT-TCR Qrs Center 0.4 TCR
NAT-TCR US195: Roanoke 293 - SG 0.4 TCR
NAT-TCR Charleston, SC HVAC 0.4 TCR
NAT-TCR Boston, MA HVAC 0.4 TCR
NAT-SIZE BIG - Corp Total - MCD, GA 311 FTE
NAT-SIZE BLS Trucking 311 FTE
NAT-SIZE Awg - Nashville 311 FTE
NAT-SIZE Troy - Research, Test and Development (We do not manufacture) 311 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.