Customer service call centers · Texas
9706 - Dfw - Csoc
Dallas, TX · ~638 workers · 3 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.4
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
9706 - Dfw - Csoc runs at 16% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
9706 - Dfw - Csoc: 0.4 TCR = 16% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)
9706 - Dfw - Csoc safety composite
9706 - Dfw - Csoc scores strongest on total case rate (tcr) (safer than 74% of same-industry peers) and weakest on dart rate (safer than 25%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
51/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 0.42 per 100 workers
Safer than 74% of industry peers
- DART rate
- F 0.57 per 100 workers
Safer than 25% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
9706 - Dfw - Csoc: 0.1 → 0.6 TCR
Peak year 2018 @ 0.6 TCR · DART/TCR 1.36× in 2018
9706 - Dfw - Csoc's TCR rose 0.4 from 0.1 in 2016 to 0.6 in 2018. In 2018, DART was 1.36× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 561422 · Dallas, TX AT/BELOW-IND · MID
Grade A · TCR 0.4 · 16% of ind
- DART 0.6 DART
- RANK #7/21
- PHOTO MPC Call Support Ser…
- BOOK 3y book
- INJ 6 inj
- SIZE ~638 FTE
Nearest TCR peer: MPC Call Support Services LLC (0.0 TCR gap)
Read with this employer → · Industry book → · Texas employers → · Look up another →
9706 - Dfw - Csoc in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
9706 - Dfw - Csoc
0.4 TCR
- MPC Call Suppo
MPC Call Support Services LLC
0.4 TCR
- Ruffalo Noel L
Ruffalo Noel Levitz (Corporate Office)
0.4 TCR
- CSC Roseland
CSC Roseland
0.4 TCR
- Academy Fire P
Academy Fire Protection (New York)
0.4 TCR
What this shows 9706 - Dfw - Csoc averages 0.4 TCR (16% of the Customer service call centers BLS benchmark).
9706 - Dfw - Csoc TCR series: 2016=0.1 · 2017=0.5 · 2018=0.6 · BLS 2.6
Where 9706 - Dfw - Csoc falls in its industry
159 Customer service call centers establishmentsSafer than 74% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #7 safest of 21 Customer service call centers employers in Texas.
9706 - Dfw - Csoc has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2018 | 0.6 | 0.6 | 2 | 0 | 0 |
| 2017 | 0.5 | 0.4 | 3 | 0 | 0 |
| 2016 | 0.1 | 0.1 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · TX · Dallas
159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,187 employers in Dallas, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | MPC Call Support Services LLC | 0.4 TCR |
| NAICS-TCR | Ruffalo Noel Levitz (Corporate Office) | 0.4 TCR |
| NAICS-TCR | CSC Roseland | 0.4 TCR |
| NAICS-TCR | Academy Fire Protection (New York) | 0.4 TCR |
| STATE-SIZE | Strike Operating Company LLC | 638 FTE |
| STATE-SIZE | Universal City | 638 FTE |
| STATE-SIZE | CareFlite | 638 FTE |
| STATE-SIZE | Primoris Pipeline Inc. | 637 FTE |
| CITY-NEAR | AECOM DCS (US Operations) | 15,100 FTE |
| CITY-NEAR | Rexel USA, Inc | 8,356 FTE |
| CITY-NEAR | 1 CHILDRENS MEDICAL CENTER OF DALLAS | 6,147 FTE |
| CITY-NEAR | HDQ - Headquarters | 5,764 FTE |
| NAT-TCR | TRW Vehicle Safety Systems-Wash02 | 0.4 TCR |
| NAT-TCR | Florida Corporate Office | 0.4 TCR |
| NAT-TCR | Aratana Therapeutics Kansas location | 0.4 TCR |
| NAT-TCR | Corporate Office | 0.4 TCR |
| NAT-SIZE | AR-West Memphis-Operating Center | 638 FTE |
| NAT-SIZE | Boars Head Holland | 638 FTE |
| NAT-SIZE | Amzl : Dpx5 | 638 FTE |
| NAT-SIZE | DI - NTC Ft Irwin | 638 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.