Customer service call centers · North Carolina

PBV-Customer Care Center

Cary, NC · ~42 workers · 4 years of OSHA Injury Tracking Application data.

C
Average Safety Record
0.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

PBV-Customer Care Center runs at 0% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

PBV-Customer Care Center: 0.0 TCR = 0% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

PBV-Customer Care Center safety composite

PBV-Customer Care Center scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0 per 100 workers

Safer than 100% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

PBV-Customer Care Center held a steady TCR band

PBV-Customer Care Center's TCR held near 0.0 from 0.0 in 2017 to 0.0 in 2021. Peak filing year was 2017 at 0.0 TCR.

2017=0.0 · 2019=0.0 · 2020=0.0 · 2021=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Cary, NC AT/BELOW-IND · SMALL

Grade C · TCR 0.0 · 0% of ind

  • DART 0.0 DART
  • RANK P100
  • PHOTO CSC Tulsa
  • BOOK 4y book
  • INJ 0 inj
  • SIZE ~42 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

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PBV-Customer Care Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows PBV-Customer Care Center averages 0.0 TCR (0% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

PBV-Customer Care Center TCR series: 2017=0 · 2019=0 · 2020=0 · 2021=0 · BLS 2.6

Where PBV-Customer Care Center falls in its industry

159 Customer service call centers establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
PBV-Customer Care Center (42 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate PBV-Customer Care Center
PBV-Customer Care Center (42 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

PBV-Customer Care Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 0.0 0.0 0 0 0
2020 0.0 0.0 0 0 0
2019 0.0 0.0 0 0 0
2017 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NC · Cary

159 Customer service call centers employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 187 employers in Cary, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Tulsa 0.0 TCR
NAICS-TCR WAH - East and West 0.0 TCR
NAICS-TCR Nelnet Servicing LLC 0.1 TCR
NAICS-TCR WAH East 0.1 TCR
STATE-SIZE Mount Vernon Hatchery 42 FTE
STATE-SIZE CPI USA NC LLC - Southport 42 FTE
STATE-SIZE ALBEMARLE-WMSTN 42 FTE
STATE-SIZE Franklin Operations Center 42 FTE
CITY-NEAR Cary 3,136 FTE
CITY-NEAR WakeMed Cary Hospital 1,750 FTE
CITY-NEAR SERO-SOUTHEAST RESERVATIONS OFFICE 1,324 FTE
CITY-NEAR Cary - 305 Gregson Drive 883 FTE
NAT-TCR Hampton Inn & Suites 0.0 TCR
NAT-TCR Gap Inc. - Corporate 0.0 TCR
NAT-TCR Atlanta - Phipps 0.0 TCR
NAT-TCR Meijer 208 0.0 TCR
NAT-SIZE Kgca County Attorney 42 FTE
NAT-SIZE Sunoco Transportation Aloha 42 FTE
NAT-SIZE Premier Estates 507 LLC DBA Lenox Care Center 42 FTE
NAT-SIZE Tcw, Inc Jackson 42 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2019, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.