Customer service call centers · New Jersey
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops)
Newark, NJ · ~778 workers · 4 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.3
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) runs at 11% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops): 0.3 TCR = 11% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) safety composite
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) scores strongest on total case rate (tcr) (safer than 86% of same-industry peers) and weakest on dart rate (safer than 47%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
63/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- B 0.28 per 100 workers
Safer than 86% of industry peers
- DART rate
- D 0.17 per 100 workers
Safer than 47% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops): 0.0 → 0.7 TCR
Peak year 2019 @ 0.7 TCR · DART/TCR 0.61× in 2019
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops)'s TCR rose 0.7 from 0.0 in 2016 to 0.7 in 2019. In 2019, DART was 0.61× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 561422 · Newark, NJ AT/BELOW-IND · MID
Grade A · TCR 0.3 · 11% of ind
- DART 0.2 DART
- RANK #1/4
- PHOTO Call Center Tulsa
- BOOK 4y book
- INJ 7 inj
- SIZE ~778 FTE
Nearest TCR peer: Call Center Tulsa (0.0 TCR gap)
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Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site 0.3
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops)
0.3 TCR
- Call Center Tu 0.3
Call Center Tulsa
0.3 TCR
- Clarksburg 0.3
Clarksburg
0.3 TCR
- Enterprise_GP7 0.3
Enterprise_GP76
0.3 TCR
- Kollmorgen KTC 0.3
Kollmorgen KTCS (LC) KL9000
0.3 TCR
What this shows Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) averages 0.3 TCR (11% of the Customer service call centers BLS benchmark).
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) TCR series: 2016=0 · 2017=0.3 · 2018=0.1 · 2019=0.7 · BLS 2.6
Where Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) falls in its industry
159 Customer service call centers establishmentsSafer than 86% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to New Jersey alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 4 Customer service call centers employers in New Jersey.
Pse&G Nj - Customer Operations - (Billing & Rev Ops, Customer Contact, Lcs, Vp & Other Cust Ops) has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2019 | 0.7 | 0.2 | 4 | 0 | 0 |
| 2018 | 0.1 | 0.0 | 1 | 0 | 0 |
| 2017 | 0.3 | 0.0 | 2 | 0 | 0 |
| 2016 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · NJ · Newark
159 Customer service call centers employers nationwide with a credible TCR · 11,201 rated employers in New Jersey with headcount on file · 356 employers in Newark, NJ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Call Center Tulsa | 0.3 TCR |
| NAICS-TCR | Clarksburg | 0.3 TCR |
| NAICS-TCR | Enterprise_GP76 | 0.3 TCR |
| NAICS-TCR | Kollmorgen KTCS (LC) KL9000 | 0.3 TCR |
| STATE-SIZE | J. Fletcher Creamer & Son Inc. | 777 FTE |
| STATE-SIZE | Devils Arena Entertainment | 780 FTE |
| STATE-SIZE | Princeton | 775 FTE |
| STATE-SIZE | Novartis Services Incorporated | 773 FTE |
| CITY-NEAR | EWR EWR | 13,545 FTE |
| CITY-NEAR | EWR - Airport United Airlines Offices | 13,015 FTE |
| CITY-NEAR | 6925-EWR | 11,764 FTE |
| CITY-NEAR | EWRPW9829 EWR - NON AA PAX SER | 4,772 FTE |
| NAT-TCR | Monsanto - St. Louis | 0.3 TCR |
| NAT-TCR | KC Structural Steel, Inc. | 0.3 TCR |
| NAT-TCR | Valero Port Arthur TX - BSL | 0.3 TCR |
| NAT-TCR | OH - Mars | 0.3 TCR |
| NAT-SIZE | Tracker Marine-Lebanon | 778 FTE |
| NAT-SIZE | Primm Valley | 778 FTE |
| NAT-SIZE | Amzl : Dat2 | 778 FTE |
| NAT-SIZE | Chelan County PUD (Overall Organization Totals) | 778 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.