Customer service call centers · New Hampshire

Unitil / Customer Service Center

Concord, NH · ~69 workers · 2 years of OSHA Injury Tracking Application data.

C
Average Safety Record
0.0
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Unitil / Customer Service Center runs at 0% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Unitil / Customer Service Center: 0.0 TCR = 0% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Unitil / Customer Service Center safety composite

Unitil / Customer Service Center scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

B

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
A 0 per 100 workers

Safer than 100% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Unitil / Customer Service Center held a steady TCR band

Unitil / Customer Service Center's TCR held near 0.0 from 0.0 in 2017 to 0.0 in 2018. Peak filing year was 2017 at 0.0 TCR.

2017=0.0 · 2018=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Concord, NH AT/BELOW-IND · SMALL

Grade C · TCR 0.0 · 0% of ind

  • DART 0.0 DART
  • RANK P100
  • PHOTO CSC Tulsa
  • BOOK 2y book
  • INJ 0 inj
  • SIZE ~69 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

Read with this employer → · Industry book → · New Hampshire employers → · Look up another →

Unitil / Customer Service Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Unitil / Customer Service Center averages 0.0 TCR (0% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Unitil / Customer Service Center TCR series: 2017=0 · 2018=0 · BLS 2.6

Where Unitil / Customer Service Center falls in its industry

159 Customer service call centers establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
Unitil / Customer Service Center (69 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Unitil / Customer Service Center
Unitil / Customer Service Center (69 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Unitil / Customer Service Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.0 0.0 0 0 0
2017 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NH · Concord

159 Customer service call centers employers nationwide with a credible TCR · 2,718 rated employers in New Hampshire with headcount on file · 144 employers in Concord, NH · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CSC Tulsa 0.0 TCR
NAICS-TCR WAH - East and West 0.0 TCR
NAICS-TCR Nelnet Servicing LLC 0.1 TCR
NAICS-TCR WAH East 0.1 TCR
STATE-SIZE the Melanson company, a Tecta America Company LLC 69 FTE
STATE-SIZE Airadigm Solutions 69 FTE
STATE-SIZE Eckhardt & Johnson 69 FTE
STATE-SIZE Kennebec Lumber Company - Wentworth 69 FTE
CITY-NEAR CONCORD HOSPITAL 3,160 FTE
CITY-NEAR Ascentria Community Care IHC 1,190 FTE
CITY-NEAR Granite State Independent Living 828 FTE
CITY-NEAR Granite VNA 438 FTE
NAT-TCR GeoCare, Inc. DBA Home Instead Senior Care 0.0 TCR
NAT-TCR TX-01 0.0 TCR
NAT-TCR NJ-05 0.0 TCR
NAT-TCR CT-02 0.0 TCR
NAT-SIZE Hennessey Terminal 69 FTE
NAT-SIZE Tops #370 69 FTE
NAT-SIZE FFT 69 FTE
NAT-SIZE Shopko Store #73 (Union Gap, WA) 69 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.