Employer · Alabama

AL-Birmingham Call Center

Name: AL-Birmingham Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Birmingham, AL · ~623 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.7
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

AL-Birmingham Call Center runs at 26% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

AL-Birmingham Call Center: 0.7 TCR = 26% of industry BLS 2.6 · 2y Form 300A (see methodology below)

AL-Birmingham Call Center safety composite

AL-Birmingham Call Center scores strongest on total case rate (tcr) (safer than 57% of same-industry peers) and weakest on dart rate (safer than 24%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

44/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.68 per 100 workers

Safer than 57% of industry peers
DART rate: F 0.58 per 100 workers

Safer than 24% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

AL-Birmingham Call Center: 0.4 → 1.0 TCR

Peak year 2017 @ 1.0 TCR · DART/TCR 0.85× in 2017

AL-Birmingham Call Center's TCR rose 0.6 from 0.4 in 2016 to 1.0 in 2017. In 2017, DART was 0.85× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Birmingham, AL AT/BELOW-IND · MID

Grade A · TCR 0.7 · 26% of ind

DART 0.6 DART
RANK P57
PHOTO Alorica Cutler Bay
BOOK 2y book
INJ 7 inj
SIZE ~623 FTE

Nearest TCR peer: Alorica Cutler Bay (0.0 TCR gap)

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0.7
Alorica Cutler

0.7
Distribution a

0.7
HQS - Airport

0.7
IKEA #013 RCMP

0.7

What this shows AL-Birmingham Call Center averages 0.7 TCR (26% of the industry BLS benchmark).

AL-Birmingham Call Center TCR series: 2016=0.4 · 2017=1 · BLS 2.6

Where AL-Birmingham Call Center falls in its industry

159 industry establishments

Safer than 57% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

AL-Birmingham Call Center (623 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

AL-Birmingham Call Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2017	1.0	0.6	5	0	0
2016	0.4	0.2	2	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AL · Birmingham

159 industry employers nationwide with a credible TCR · 7,418 rated employers in Alabama with headcount on file · 840 employers in Birmingham, AL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Alorica Cutler Bay	MIAMI, FL	0.7 TCR
NAICS-TCR	Distribution and Services: ASI - Memphis, TN	MEMPHIS, TN	0.7 TCR
NAICS-TCR	HQS - Airport United Airlines Offices	HOUSTON, TX	0.7 TCR
NAICS-TCR	IKEA #013 RCMP	BALTIMORE, MD	0.7 TCR
STATE-SIZE	SMART AL, LLC	LUVERNE	624 FTE
STATE-SIZE	GKN Westland Aerospace, Inc.	TALLASSEE	622 FTE
STATE-SIZE	GLOVIS AMERICA MA	MONTGOMERY	622 FTE
STATE-SIZE	Electrical	IRONDALE	625 FTE
CITY-NEAR	USD	Birmingham	9,165 FTE
CITY-NEAR	CLASSIC FOODS	Birmingham	9,165 FTE
CITY-NEAR	Corporate	Birmingham	8,650 FTE
CITY-NEAR	BIRMINGHAM PACKERS	Birmingham	8,650 FTE
NAT-TCR	Avanti Wind Systems, Inc.	Franklin, WI	0.7 TCR
NAT-TCR	MS - MCAS Yuma, AZ - 1YUAZ	Mcas Yuma, AZ	0.7 TCR
NAT-TCR	LESMMOAH	Lees Summit, MO	0.7 TCR
NAT-TCR	Novus Medical Detox of Pasco County, LLC	New Port Richey, FL	0.7 TCR
NAT-SIZE	ACE-IT	Vicksburg, MS	623 FTE
NAT-SIZE	Corporate Campus	Lancaster, PA	623 FTE
NAT-SIZE	Dynacraft - Louisville	Louisville, KY	623 FTE
NAT-SIZE	Joint Township District Memorial Hospital	St. Marys, OH	623 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.