Customer service call centers · Florida

Alorica Cutler Bay

Name: Alorica Cutler Bay Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Miami, FL · ~1,410 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.7
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Alorica Cutler Bay runs at 27% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica Cutler Bay: 0.7 TCR = 27% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Cutler Bay safety composite

Alorica Cutler Bay scores strongest on total case rate (tcr) (safer than 56% of same-industry peers) and weakest on dart rate (safer than 28%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

45/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.69 per 100 workers

Safer than 56% of industry peers
DART rate: F 0.47 per 100 workers

Safer than 28% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.4

2016→2017

Alorica Cutler Bay injury rate improved

Alorica Cutler Bay's TCR fell 0.4 from 0.9 in 2016 to 0.5 in 2017. Peak filing year was 2016 at 0.9 TCR. In 2017, DART was 0.68× this establishment's average TCR (severity share of cases).

2016=0.9 · 2017=0.5

OSHA ITA Form 300A scorecard

Establishment book 561422 · Miami, FL AT/BELOW-IND · LARGE

Grade A · TCR 0.7 · 27% of ind

DART 0.5 DART
RANK #4/16
PHOTO AL-Birmingham Call C…
BOOK 2y book
INJ 15 inj
SIZE ~1,410 FTE

Nearest TCR peer: AL-Birmingham Call Center (0.0 TCR gap)

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This site

0.7
AL-Birmingham

0.7
HQS - Airport

0.7
Distribution a

0.7
Alorica

0.7

What this shows Alorica Cutler Bay averages 0.7 TCR (27% of the Customer service call centers BLS benchmark).

Alorica Cutler Bay TCR series: 2016=0.9 · 2017=0.5 · BLS 2.6

Where Alorica Cutler Bay falls in its industry

159 Customer service call centers establishments

Safer than 56% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 16 Customer service call centers employers in Florida.

Alorica Cutler Bay (1,410 employees, TCR 0.7) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Cutler Bay has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2017	0.5	0.5	5	0	0
2016	0.9	0.4	10	1	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Miami

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 1,467 employers in Miami, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	AL-Birmingham Call Center	BIRMINGHAM, AL	0.7 TCR
NAICS-TCR	HQS - Airport United Airlines Offices	HOUSTON, TX	0.7 TCR
NAICS-TCR	Distribution and Services: ASI - Memphis, TN	MEMPHIS, TN	0.7 TCR
NAICS-TCR	Alorica	SAN ANTONIO, TX	0.7 TCR
STATE-SIZE	HCA Florida Trinity Hospital	TRINITY	1,410 FTE
STATE-SIZE	Baker Distributing	JACKSONVILLE	1,414 FTE
STATE-SIZE	UNITED LAND SERVICES	JACKSONVILLE	1,400 FTE
STATE-SIZE	LEGOLAND Florida Resort	WINTER HAVEN	1,424 FTE
CITY-NEAR	4795-AA-MIA-MIAMI-MIA-TRML	Miami	9,259 FTE
CITY-NEAR	Baptist Hospital of Miami Inc.	Miami	6,876 FTE
CITY-NEAR	MIACX0UPS MIA UPS	Miami	3,101 FTE
CITY-NEAR	Office of Field Operations - Miami	Miami	2,879 FTE
NAT-TCR	Wheeling Machine Products - Pine Bluff	Pine Bluff, AR	0.7 TCR
NAT-TCR	Columbus, Carrolton, Obetz	Columbus, OH	0.7 TCR
NAT-TCR	Main Wk Sh	Hot Springs, AR	0.7 TCR
NAT-TCR	Corpus Christi North Beach Terminal	Corpus Christi, TX	0.7 TCR
NAT-SIZE	Pilgrim's Poultry Processing	Guntersville, AL	1,410 FTE
NAT-SIZE	Ariel Mt. Vernon	Mount Vernon, OH	1,411 FTE
NAT-SIZE	381670-Cleveland Oh P&Dc	Cleveland, OH	1,411 FTE
NAT-SIZE	SD,SIOUX FALLS - Medical Center Campus - Offices of Physicians (except Mental Health Specialists)	Sioux Falls, SD	1,412 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.