Customer service call centers · Missouri

Alorica Customer Care, Inc. - St. Joseph

St. Joseph, MO · ~410 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.8
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica Customer Care, Inc. - St. Joseph runs at 69% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica Customer Care, Inc. - St. Joseph: 1.8 TCR = 69% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Customer Care, Inc. - St. Joseph safety composite

Alorica Customer Care, Inc. - St. Joseph scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 13%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

23/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.79 per 100 workers

Safer than 16% of industry peers

DART rate
F 1.08 per 100 workers

Safer than 13% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Alorica Customer Care, Inc. - St. Joseph held a steady TCR band

Alorica Customer Care, Inc. - St. Joseph's TCR held near 0.0 from 1.8 in 2016 to 1.8 in 2017. In 2017, DART was 0.6× this establishment's average TCR (severity share of cases).

2016=1.8 · 2017=1.8

OSHA ITA Form 300A scorecard

Establishment book 561422 · St. Joseph, MO AT/BELOW-IND · MID

Grade B · TCR 1.8 · 69% of ind

  • DART 1.1 DART
  • RANK #5/6
  • PHOTO Telemarketing
  • BOOK 2y book
  • INJ 11 inj
  • SIZE ~410 FTE

Nearest TCR peer: Telemarketing (0.0 TCR gap)

Read with this employer → · Industry book → · Missouri employers → · Look up another →

Alorica Customer Care, Inc. - St. Joseph in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica Customer Care, Inc. - St. Joseph averages 1.8 TCR (69% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica Customer Care, Inc. - St. Joseph TCR series: 2016=1.8 · 2017=1.8 · BLS 2.6

Where Alorica Customer Care, Inc. - St. Joseph falls in its industry

159 Customer service call centers establishments

Safer than 16% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 6 Customer service call centers employers in Missouri.

Alorica Customer Care, Inc. - St. Joseph (410 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica Customer Care, Inc. - St. Joseph
Alorica Customer Care, Inc. - St. Joseph (410 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Customer Care, Inc. - St. Joseph has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 1.8 1.1 5 0 0
2016 1.8 1.2 6 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MO · St. Joseph

159 Customer service call centers employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 101 employers in St. Joseph, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Telemarketing 1.8 TCR
NAICS-TCR CSC Tracy Call Center 1.8 TCR
NAICS-TCR SC1 1.8 TCR
NAICS-TCR Centre Pointe-SP 1.8 TCR
STATE-SIZE EVERSANA Life Science Services LLC - Chesterfield, MO 410 FTE
STATE-SIZE United Industries Corp. - Chapin Manufacturing 411 FTE
STATE-SIZE Piramal Glass-USA INC 411 FTE
STATE-SIZE Mansfield Faclility 411 FTE
CITY-NEAR MW 1,685 FTE
CITY-NEAR Boehringer Ingelheim Animal Health 961 FTE
CITY-NEAR St. Joseph Community Office 631 FTE
CITY-NEAR St. Joseph MO DAP 622 FTE
NAT-TCR 0403 - Brooklyn-Hamilton, NY 1.8 TCR
NAT-TCR Federal Mogul Motorparts - Boaz 1.8 TCR
NAT-TCR Little Rock Operations Center AK6H 1.8 TCR
NAT-TCR Giant Eagle #3132 1.8 TCR
NAT-SIZE RAI Crew CMH 410 FTE
NAT-SIZE TriMet Ruby Junction Operations Facility 410 FTE
NAT-SIZE San Bernardino (Casbe) 410 FTE
NAT-SIZE Temecula (Caper) 410 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.