Customer service call centers · California

CSC Tracy Call Center

Name: CSC Tracy Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Tracy, CA · ~172 workers · 4 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.8
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

CSC Tracy Call Center runs at 70% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

CSC Tracy Call Center: 1.8 TCR = 70% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

CSC Tracy Call Center safety composite

CSC Tracy Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 16%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

26/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.81 per 100 workers

Safer than 16% of industry peers
DART rate: F 0.84 per 100 workers

Safer than 20% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

CSC Tracy Call Center: 0.8 → 1.7 TCR

Peak year 2020 @ 3.7 TCR · DART/TCR 0.46× in 2021

CSC Tracy Call Center's TCR rose 0.9 from 0.8 in 2018 to 1.7 in 2021. Peak filing year was 2020 at 3.7 TCR. In 2021, DART was 0.46× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Tracy, CA AT/BELOW-IND · MID

Grade B · TCR 1.8 · 70% of ind

DART 0.8 DART
RANK #9/13
PHOTO SC1
BOOK 4y book
INJ 6 inj
SIZE ~172 FTE

Nearest TCR peer: SC1 (0.0 TCR gap)

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This site

1.8
SC1

1.8
Alorica Custom

1.8
Alorica

1.8
Telemarketing

1.8

What this shows CSC Tracy Call Center averages 1.8 TCR (70% of the Customer service call centers BLS benchmark).

CSC Tracy Call Center TCR series: 2018=0.8 · 2019=1.1 · 2020=3.7 · 2021=1.7 · BLS 2.6

Where CSC Tracy Call Center falls in its industry

159 Customer service call centers establishments

Safer than 16% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to California alone (the establishments it most directly competes with for workers and contracts): ranked #9 safest of 13 Customer service call centers employers in California.

CSC Tracy Call Center (172 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CSC Tracy Call Center has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2021	1.7	0.8	1	1
2020	3.7	0.7	2	3
2019	1.1	0.5	2	0
2018	0.8	0.8	1	1

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CA · Tracy

159 Customer service call centers employers nationwide with a credible TCR · 51,834 rated employers in California with headcount on file · 207 employers in Tracy, CA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	SC1	GREENVILLE, SC	1.8 TCR
NAICS-TCR	Alorica Customer Care, Inc. - St. Joseph	ST. JOSEPH, MO	1.8 TCR
NAICS-TCR	Alorica	TULSA, OK	1.8 TCR
NAICS-TCR	Telemarketing	DURANT, OK	1.8 TCR
STATE-SIZE	Scarborough Farms	OXNARD	172 FTE
STATE-SIZE	Berries	WATSONVILLE	172 FTE
STATE-SIZE	Mesa Harvesting Company	SANTA MARIA	172 FTE
STATE-SIZE	Sierra Pacific Industries Forestry	ANDERSON	172 FTE
CITY-NEAR	North America Fulfillment Centers (FCs) : OAK4	Tracy	4,358 FTE
CITY-NEAR	Amazon.com Services LLC - OAK4	Tracy	3,512 FTE
CITY-NEAR	Amazon.com Services LLC - SCK6	Tracy	1,862 FTE
CITY-NEAR	SWY-0025-0025-06560 FAC-06560-TRACY-CA	Tracy	1,638 FTE
NAT-TCR	Western Skilled Nursing and Therapy	Buffalo, OK	1.8 TCR
NAT-TCR	Mercury Communications Contractors, LLC	Pacific, MO	1.8 TCR
NAT-TCR	Division #15	Reno, NV	1.8 TCR
NAT-TCR	Nuss Truck & Equipment- Burnsville	Burnsville, MN	1.8 TCR
NAT-SIZE	API Technologies - Fairview Manufacturing	Fairview, PA	172 FTE
NAT-SIZE	Pacific Shellfish - South Bend	South Bend, WA	172 FTE
NAT-SIZE	Cedar Rapids Container	Cedar Rapids, IA	172 FTE
NAT-SIZE	Dot Foods, Inc.- GA	Vidalia, GA	172 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.