Customer service call centers · Oklahoma

Alorica

Tulsa, OK · ~972 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.8
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica runs at 71% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica: 1.8 TCR = 71% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica safety composite

Alorica scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on total case rate (tcr) (safer than 14%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

28/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.84 per 100 workers

Safer than 14% of industry peers

DART rate
F 0.49 per 100 workers

Safer than 27% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.8

2017→2019

Alorica injury rate improved

Alorica's TCR fell 0.8 from 2.2 in 2017 to 1.5 in 2019. Peak filing year was 2017 at 2.2 TCR. In 2019, DART was 0.27× this establishment's average TCR (severity share of cases).

2017=2.2 · 2019=1.5

OSHA ITA Form 300A scorecard

Establishment book 561422 · Tulsa, OK AT/BELOW-IND · MID

Grade B · TCR 1.8 · 71% of ind

  • DART 0.5 DART
  • RANK #4/5
  • PHOTO SC1
  • BOOK 2y book
  • INJ 20 inj
  • SIZE ~972 FTE

Nearest TCR peer: SC1 (0.0 TCR gap)

Read with this employer → · Industry book → · Oklahoma employers → · Look up another →

Alorica in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica averages 1.8 TCR (71% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica TCR series: 2017=2.2 · 2019=1.5 · BLS 2.6

Where Alorica falls in its industry

159 Customer service call centers establishments

Safer than 14% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Oklahoma alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 5 Customer service call centers employers in Oklahoma.

Alorica (972 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Alorica
Alorica (972 employees, TCR 1.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 1.5 0.5 9 3 0
2017 2.2 0.8 11 8 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · OK · Tulsa

159 Customer service call centers employers nationwide with a credible TCR · 5,320 rated employers in Oklahoma with headcount on file · 1,004 employers in Tulsa, OK · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR SC1 1.8 TCR
NAICS-TCR CSC Tracy Call Center 1.8 TCR
NAICS-TCR Alorica Customer Care, Inc. - St. Joseph 1.8 TCR
NAICS-TCR Telemarketing 1.8 TCR
STATE-SIZE TDW US 975 FTE
STATE-SIZE US OK Oklahoma City 02 963 FTE
STATE-SIZE DUNCAN REGIONAL HOSPITAL 982 FTE
STATE-SIZE Amazon Transportation Services : OKC5 983 FTE
CITY-NEAR Saint Francis Hospital, Inc. 6,668 FTE
CITY-NEAR H&P IDC - U.S. Land 6,014 FTE
CITY-NEAR TUL-TULSA-MAINTENANCE BASE 5,184 FTE
CITY-NEAR 4795-AA-TUL-TULSA-TUL-TRML 4,794 FTE
NAT-TCR Poison Spyder Tap Manufacturing, LLC 1.8 TCR
NAT-TCR Fields Inc. 1.8 TCR
NAT-TCR Arby's 6134 1.8 TCR
NAT-TCR 6400-Swy 0020 1061 1.8 TCR
NAT-SIZE Ortho Clinical Diagnostics Raritan 972 FTE
NAT-SIZE Discovery Cove (DCO) 972 FTE
NAT-SIZE Delta Air Lines - DFW 972 FTE
NAT-SIZE Amazon.com Services LLC - SBD3 972 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.