Customer service call centers · Texas

CSC El Paso

El Paso, TX · ~577 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
1.1
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

CSC El Paso runs at 40% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

CSC El Paso: 1.1 TCR = 40% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)

CSC El Paso safety composite

CSC El Paso scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 5%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

30/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 1.05 per 100 workers

Safer than 40% of industry peers

DART rate
F 2.06 per 100 workers

Safer than 5% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

CSC El Paso: 1.0 → 2.6 TCR

Peak year 2021 @ 2.6 TCR · DART/TCR 1.96× in 2021

CSC El Paso's TCR rose 1.6 from 1.0 in 2017 to 2.6 in 2021. In 2021, DART was 1.96× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · El Paso, TX AT/BELOW-IND · MID

Grade A · TCR 1.1 · 40% of ind

  • DART 2.1 DART
  • RANK #16/21
  • PHOTO TN-Nashville Call Ce…
  • BOOK 5y book
  • INJ 31 inj
  • SIZE ~577 FTE

Nearest TCR peer: TN-Nashville Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

CSC El Paso in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows CSC El Paso averages 1.1 TCR (40% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

CSC El Paso TCR series: 2017=1 · 2018=1 · 2019=0.6 · 2020=0 · 2021=2.6 · BLS 2.6

Where CSC El Paso falls in its industry

159 Customer service call centers establishments

Safer than 40% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #16 safest of 21 Customer service call centers employers in Texas.

CSC El Paso (577 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate CSC El Paso
CSC El Paso (577 employees, TCR 1.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CSC El Paso has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2021 2.6 2.1 14 0 0
2020 0.0 0.0 0 0 0
2019 0.6 0.4 3 0 0
2018 1.0 0.8 6 0 0
2017 1.0 1.0 8 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · El Paso

159 Customer service call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 974 employers in El Paso, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR TN-Nashville Call Center 1.1 TCR
NAICS-TCR Chamberlain Group Inc (Tucson TSC) 1.0 TCR
NAICS-TCR Tuscon, AZ East 1.1 TCR
NAICS-TCR Alorica Business Solutions LLC- Niles 1.1 TCR
STATE-SIZE Pioneer Natural Resources USA, Inc. - Permian Ops - Hwy 80, Midkiff, Big Lake 577 FTE
STATE-SIZE 4818-TX01 577 FTE
STATE-SIZE Port Arthur Refinery 578 FTE
STATE-SIZE DRS Dallas TX 576 FTE
CITY-NEAR U.S. Border Patrol Sector - El Paso 2,330 FTE
CITY-NEAR Alegre Home Health Care, LLC EL PASO 1,942 FTE
CITY-NEAR Office of Field Operations - El Paso 1,847 FTE
CITY-NEAR MVT Services, LLC 1,798 FTE
NAT-TCR Precision Millwrights & Consultants, Inc. 1.1 TCR
NAT-TCR Tri-Valley Vineyard Mgmnt. Inc. 1.1 TCR
NAT-TCR Winthrop, MN 1.1 TCR
NAT-TCR Store #048 1.1 TCR
NAT-SIZE Lincoln Terminal - DOT 577 FTE
NAT-SIZE Phillips and Jordan Incorporated 577 FTE
NAT-SIZE 2039-Kansas City Royals 577 FTE
NAT-SIZE ProEnergy Services, LLC 577 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2021, 2020, 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.