General services departments, government · North Carolina
Customer Service and Finance
Concord, NC · ~62 workers · 2 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 1.0
- Avg TCR
- 3.2
- Industry avg
- 0
- Fatalities
The verdict
Customer Service and Finance runs at 31% of its industry's injury rate - far safer than the typical General services departments, government workplace, earning a grade A.
Customer Service and Finance: 1.0 TCR = 31% of General services departments, government BLS 3.2 · 2y Form 300A (see methodology below)
Customer Service and Finance safety composite
Customer Service and Finance scores strongest on total case rate (tcr) (safer than 87% of same-industry peers) and weakest on dart rate (safer than 47%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
64/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- B 1 per 100 workers
Safer than 87% of industry peers
- DART rate
- D 2 per 100 workers
Safer than 47% of industry peers
- Fatalities
- D 0
Safer than 51% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Service and Finance: 0.0 → 2.0 TCR
Peak year 2018 @ 2.0 TCR · DART/TCR 2× in 2018
Customer Service and Finance's TCR rose 2.0 from 0.0 in 2016 to 2.0 in 2018. In 2018, DART was 2× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 921190 · Concord, NC AT/BELOW-IND · SMALL
Grade A · TCR 1.0 · 31% of ind
- DART 2.0 DART
- RANK #11/105
- PHOTO OMME/EMERGENCIAS MED…
- BOOK 2y book
- INJ 1 inj
- SIZE ~62 FTE
Nearest TCR peer: OMME/EMERGENCIAS MEDICAS (0.0 TCR gap)
Read with this employer → · Industry book → · North Carolina employers → · Look up another →
Customer Service and Finance in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Customer Service and Finance
1 TCR
- OMME/EMERGENCI
OMME/EMERGENCIAS MEDICAS
1 TCR
- Nicollet Count
Nicollet County Health and Human Services
1 TCR
- Guilford Free
Guilford Free Library
1 TCR
- County Clerk's
County Clerk's Office
1 TCR
What this shows Customer Service and Finance averages 1.0 TCR (31% of the General services departments, government BLS benchmark).
Customer Service and Finance TCR series: 2016=0 · 2018=2 · BLS 3.2
Where Customer Service and Finance falls in its industry
1,496 General services departments, establishmentsSafer than 87% of graded establishments in this industry, whose median TCR is 4.6.
Narrower to North Carolina alone (the establishments it most directly competes with for workers and contracts): ranked #11 safest of 105 General services departments, employers in North Carolina.
Customer Service and Finance has fewer employees than the General services departments, government median and a lower injury rate than the industry's median TCR of 4.6. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2018 | 2.0 | 2.0 | 1 | 0 | 0 |
| 2016 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
921190 · NC · Concord
1,496 General services departments, government employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 338 employers in Concord, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | OMME/EMERGENCIAS MEDICAS | 1.0 TCR |
| NAICS-TCR | Nicollet County Health and Human Services | 1.0 TCR |
| NAICS-TCR | Guilford Free Library | 1.0 TCR |
| NAICS-TCR | County Clerk's Office | 1.0 TCR |
| STATE-SIZE | CENTRAL PRODUCTION MANAGEMENT -EST | 62 FTE |
| STATE-SIZE | Boseman Farms, Inc. | 62 FTE |
| STATE-SIZE | South Durham | 62 FTE |
| STATE-SIZE | Greenville - New Bern | 62 FTE |
| CITY-NEAR | 1114-Atrium Health Cabarrus (1114) | 3,087 FTE |
| CITY-NEAR | 0070-CHS NorthEast | 2,949 FTE |
| CITY-NEAR | 0070-Atrium Health Cabarrus | 2,870 FTE |
| CITY-NEAR | North America Fulfillment Centers (FCs) : CLT3 | 1,263 FTE |
| NAT-TCR | Velociti Operational Headquarters | 1.0 TCR |
| NAT-TCR | All Aboard America! School Transportation | 1.0 TCR |
| NAT-TCR | Lone Star Paving Company - Austin | 1.0 TCR |
| NAT-TCR | HBSHSESC30 | 1.0 TCR |
| NAT-SIZE | Lathrop (Calth) | 62 FTE |
| NAT-SIZE | Denison Center (Iadsn) | 62 FTE |
| NAT-SIZE | Cass City Center (Micsc) | 62 FTE |
| NAT-SIZE | Farmington (Mofar) | 62 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.