Employer · Missouri

MO-Springfield Call Center

Springfield, MO · ~840 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.8
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

MO-Springfield Call Center runs at 32% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

MO-Springfield Call Center: 0.8 TCR = 32% of industry BLS 2.6 · 4y Form 300A (see methodology below)

MO-Springfield Call Center safety composite

MO-Springfield Call Center scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 49%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

59/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.84 per 100 workers

Safer than 49% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

MO-Springfield Call Center: 0.8 → 1.3 TCR

Peak year 2019 @ 1.3 TCR · DART/TCR 0× in 2019

MO-Springfield Call Center's TCR rose 0.5 from 0.8 in 2016 to 1.3 in 2019. In 2019, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Springfield, MO AT/BELOW-IND · MID

Grade A · TCR 0.8 · 32% of ind

  • DART 0.0 DART
  • RANK #3/6
  • PHOTO Startek - Myrtle Bea…
  • BOOK 4y book
  • INJ 23 inj
  • SIZE ~840 FTE

Nearest TCR peer: Startek - Myrtle Beach, SC (0.0 TCR gap)

Read with this employer → · Industry book → · Missouri employers → · Look up another →

MO-Springfield Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows MO-Springfield Call Center averages 0.8 TCR (32% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

MO-Springfield Call Center TCR series: 2016=0.8 · 2017=0.9 · 2018=0.4 · 2019=1.3 · BLS 2.6

Where MO-Springfield Call Center falls in its industry

159 industry establishments

Safer than 49% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 6 industry employers in Missouri.

MO-Springfield Call Center (840 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate MO-Springfield Call Center
MO-Springfield Call Center (840 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

MO-Springfield Call Center has more employees than the industry median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 1.3 0.0 9 0 0
2018 0.4 0.1 3 0 0
2017 0.9 0.0 6 0 0
2016 0.8 0.3 5 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MO · Springfield

159 industry employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 633 employers in Springfield, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Startek - Myrtle Beach, SC 0.8 TCR
NAICS-TCR Genentech Portland 0.8 TCR
NAICS-TCR 9973 - SAT - CSOC 0.8 TCR
NAICS-TCR Alorica Business Solutions 0.9 TCR
STATE-SIZE George's Cassville Processing Plant 841 FTE
STATE-SIZE J&R Investments DBA Woodley Building Maintanence 830 FTE
STATE-SIZE Bodine Aluminum, Inc. - Troy 851 FTE
STATE-SIZE Emerson Climate Technologies 829 FTE
CITY-NEAR MERCY HOSPITAL SPRINGFIELD 4,885 FTE
CITY-NEAR Prime, Inc. HQ 3,091 FTE
CITY-NEAR Corp 3,052 FTE
CITY-NEAR Bass Pro Corporate 1,888 FTE
NAT-TCR USA East Boston 15 Transportation 0.8 TCR
NAT-TCR Shreveport SHV 0.8 TCR
NAT-TCR Dallas DFW Airport (HP) 0.8 TCR
NAT-TCR River Valley Motors Inc DBA Honda World 0.8 TCR
NAT-SIZE Trimble Inc Westminster 840 FTE
NAT-SIZE TUSTCA70 - Pacific Bell Telephone Company 840 FTE
NAT-SIZE Thompson Industrial Services, LLC 840 FTE
NAT-SIZE College Fresh 840 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.