Customer service call centers · Illinois

Industrial Customer Care Center - United States

Name: Industrial Customer Care Center - United States Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Crystal Lake, IL · ~73 workers · 4 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

C
Average Safety Record: 0.0
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Industrial Customer Care Center - United States runs at 0% of its industry's injury rate - about level with the typical Customer service call centers workplace, earning a grade C.

Industrial Customer Care Center - United States: 0.0 TCR = 0% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

Industrial Customer Care Center - United States safety composite

Industrial Customer Care Center - United States scores strongest on total case rate (tcr) (safer than 100% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

79/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): A 0 per 100 workers

Safer than 100% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Industrial Customer Care Center - United States held a steady TCR band

Industrial Customer Care Center - United States's TCR held near 0.0 from 0.0 in 2016 to 0.0 in 2024. Peak filing year was 2016 at 0.0 TCR.

2016=0.0 · 2017=0.0 · 2023=0.0 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Crystal Lake, IL AT/BELOW-IND · SMALL

Grade C · TCR 0.0 · 0% of ind

DART 0.0 DART
RANK #0/4
PHOTO CSC Tulsa
BOOK 4y book
INJ 0 inj
SIZE ~73 FTE

Nearest TCR peer: CSC Tulsa (0.0 TCR gap)

Read with this employer → · Industry book → · Illinois employers → · Look up another →

Nelnet Servici

0.1
WAH East

0.1
This site

0
CSC Tulsa

0
WAH - East and

0

What this shows Industrial Customer Care Center - United States averages 0.0 TCR (0% of the Customer service call centers BLS benchmark).

Industrial Customer Care Center - United States TCR series: 2016=0 · 2017=0 · 2023=0 · 2024=0 · BLS 2.6

Where Industrial Customer Care Center - United States falls in its industry

159 Customer service call centers establishments

Safer than 100% of graded establishments in this industry, whose median TCR is 0.8.

Grade C

More dangerous than peersSafer than peers

Narrower to Illinois alone (the establishments it most directly competes with for workers and contracts): ranked #0 safest of 4 Customer service call centers employers in Illinois.

Industrial Customer Care Center - United States (73 employees, TCR 0.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Industrial Customer Care Center - United States has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2024	0.0	0.0	0	0	0
2023	0.0	0.0	0	0	0
2017	0.0	0.0	0	0	0
2016	0.0	0.0	0	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · IL · Crystal Lake

159 Customer service call centers employers nationwide with a credible TCR · 22,804 rated employers in Illinois with headcount on file · 101 employers in Crystal Lake, IL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	CSC Tulsa	TULSA, OK	0.0 TCR
NAICS-TCR	WAH - East and West	ENGLEWOOD, CO	0.0 TCR
NAICS-TCR	Nelnet Servicing LLC	LINCOLN, NE	0.1 TCR
NAICS-TCR	WAH East	ENGLEWOOD, CO	0.1 TCR
STATE-SIZE	SouthEastern Illinois Electric Cooperative	CARRIER MILLS	73 FTE
STATE-SIZE	AMEREN ILLINOIS - Gas Tech - Operations	SPRINGFIELD	73 FTE
STATE-SIZE	Civil Constructors Inc Moline Structures Divison	EAST MOLINE	73 FTE
STATE-SIZE	Standard Sheet Metal Works, Inc	PEORIA	73 FTE
CITY-NEAR	McHenry County College	Crystal Lake	695 FTE
CITY-NEAR	Customer Service Crystal Lake Product Center	Crystal Lake	535 FTE
CITY-NEAR	WM 1413	Crystal Lake	459 FTE
CITY-NEAR	1413	Crystal Lake	432 FTE
NAT-TCR	Other Location	Roanoke, VA	0.0 TCR
NAT-TCR	Putzel Electrical Contractors, Inc.	Norcross, GA	0.0 TCR
NAT-TCR	Gaapr - Ups Supply Chain Solutions	Alpharetta, GA	0.0 TCR
NAT-TCR	TXC101551	Irving, TX	0.0 TCR
NAT-SIZE	Essex Center for Rehabilitation and Healthcare	Elizabethtown, NY	73 FTE
NAT-SIZE	Farmers International, Inc	Chico, CA	73 FTE
NAT-SIZE	Empire Contractors, Inc.	Evansville, IN	73 FTE
NAT-SIZE	Dedicated Cowpens	Cowpens, SC	73 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.