Customer service call centers · Maryland

MACS/CSVC Offices - PG Plaza

Hyattsville, MD · ~70 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.8
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

MACS/CSVC Offices - PG Plaza runs at 30% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

MACS/CSVC Offices - PG Plaza: 0.8 TCR = 30% of Customer service call centers BLS 2.6 · 5y Form 300A (see methodology below)

MACS/CSVC Offices - PG Plaza safety composite

MACS/CSVC Offices - PG Plaza scores strongest on total case rate (tcr) (safer than 52% of same-industry peers) and weakest on dart rate (safer than 5%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

35/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
D 0.77 per 100 workers

Safer than 52% of industry peers

DART rate
F 2.08 per 100 workers

Safer than 5% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

MACS/CSVC Offices - PG Plaza: 0.0 → 2.1 TCR

Peak year 2022 @ 2.1 TCR · DART/TCR 2.7× in 2022

MACS/CSVC Offices - PG Plaza's TCR rose 2.1 from 0.0 in 2018 to 2.1 in 2022. In 2022, DART was 2.7× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Hyattsville, MD AT/BELOW-IND · SMALL

Grade A · TCR 0.8 · 30% of ind

  • DART 2.1 DART
  • RANK P52
  • PHOTO CO
  • BOOK 5y book
  • INJ 2 inj
  • SIZE ~70 FTE

Nearest TCR peer: CO (0.0 TCR gap)

Read with this employer → · Industry book → · Maryland employers → · Look up another →

MACS/CSVC Offices - PG Plaza in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows MACS/CSVC Offices - PG Plaza averages 0.8 TCR (30% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

MACS/CSVC Offices - PG Plaza TCR series: 2018=0 · 2019=0 · 2020=0 · 2021=1.8 · 2022=2.1 · BLS 2.6

Where MACS/CSVC Offices - PG Plaza falls in its industry

159 Customer service call centers establishments

Safer than 52% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
MACS/CSVC Offices - PG Plaza (70 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate MACS/CSVC Offices - PG Plaza
MACS/CSVC Offices - PG Plaza (70 employees, TCR 0.8) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

MACS/CSVC Offices - PG Plaza has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2022 2.1 2.1 1 0 0
2021 1.8 1.8 1 0 0
2020 0.0 0.0 0 0 0
2019 0.0 0.0 0 0 0
2018 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MD · Hyattsville

159 Customer service call centers employers nationwide with a credible TCR · 7,213 rated employers in Maryland with headcount on file · 81 employers in Hyattsville, MD · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR CO 0.8 TCR
NAICS-TCR PSEG LI Customer Services 0.8 TCR
NAICS-TCR MSSLMTXA 0.8 TCR
NAICS-TCR OHC Ohio Care Center 0.7 TCR
STATE-SIZE Leonardtown Office 70 FTE
STATE-SIZE Belair Road 70 FTE
STATE-SIZE O'Leary Asphalt Inc. 70 FTE
STATE-SIZE BALTIMORE MANUFACTURING OHD 70 FTE
CITY-NEAR Carmen Turner Facility 1,400 FTE
CITY-NEAR 6900 CARMEN TURNER FACILITY 1,258 FTE
CITY-NEAR 1810 NEW CARROLLTON HQ 1,018 FTE
CITY-NEAR New Carrollton Rail Yard 479 FTE
NAT-TCR Badger State Western, INC 0.8 TCR
NAT-TCR Golub Corp Main Office 0.8 TCR
NAT-TCR 6957-WHQ 0.8 TCR
NAT-TCR Diagnostic Hybrids - Athens, OH 0.8 TCR
NAT-SIZE Auto Bolt Company 70 FTE
NAT-SIZE HKY-ODFL 70 FTE
NAT-SIZE Epmp Ltd, 70 FTE
NAT-SIZE West St Paul ISD #197-Mendota Elementary 70 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2022, 2021, 2020, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.