Customer service call centers · Wisconsin

Marshfield Contact Center

Marshfield, WI · ~37 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
2.0
Avg TCR
2.6
Industry avg
0
Fatalities
Subscribe to safety-record updates (RSS)

The verdict

Marshfield Contact Center runs at 76% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Marshfield Contact Center: 2.0 TCR = 76% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Marshfield Contact Center safety composite

Marshfield Contact Center scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 13%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

44/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.98 per 100 workers

Safer than 13% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

Marshfield Contact Center: 0.0 → 4.0 TCR

Peak year 2022 @ 4.0 TCR · DART/TCR 0× in 2022

Marshfield Contact Center's TCR rose 4.0 from 0.0 in 2021 to 4.0 in 2022. In 2022, DART was 0× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Marshfield, WI AT/BELOW-IND · SMALL

Grade B · TCR 2.0 · 76% of ind

  • DART 0.0 DART
  • RANK #5/5
  • PHOTO Alorica - Ft. Myers
  • BOOK 2y book
  • INJ 1 inj
  • SIZE ~37 FTE

Nearest TCR peer: Alorica - Ft. Myers (0.0 TCR gap)

Read with this employer → · Industry book → · Wisconsin employers → · Look up another →

Marshfield Contact Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Marshfield Contact Center averages 2.0 TCR (76% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Marshfield Contact Center TCR series: 2021=0 · 2022=4 · BLS 2.6

Where Marshfield Contact Center falls in its industry

159 Customer service call centers establishments

Safer than 13% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Wisconsin alone (the establishments it most directly competes with for workers and contracts): ranked #5 safest of 5 Customer service call centers employers in Wisconsin.

Marshfield Contact Center (37 employees, TCR 2.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.522.5 Average employees Total Case Rate Marshfield Contact Center
Marshfield Contact Center (37 employees, TCR 2.0) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Marshfield Contact Center has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2022 4.0 0.0 1 0 0
2021 0.0 0.0 0 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · WI · Marshfield

159 Customer service call centers employers nationwide with a credible TCR · 12,834 rated employers in Wisconsin with headcount on file · 94 employers in Marshfield, WI · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Alorica - Ft. Myers 2.0 TCR
NAICS-TCR Alorica, Mesa 1.9 TCR
NAICS-TCR Alameda, California (Customer Service) 2.1 TCR
NAICS-TCR Green Tree 2.1 TCR
STATE-SIZE Habelman Bros. Company 37 FTE
STATE-SIZE Lamers Dairy, Inc 37 FTE
STATE-SIZE Wissota Hydro Plant 37 FTE
STATE-SIZE Stevens Point 37 FTE
CITY-NEAR Roehl Transport Inc 2,465 FTE
CITY-NEAR MMC- Marshfield 1,604 FTE
CITY-NEAR Roehl Refrigerated Transport 1,085 FTE
CITY-NEAR Masonite-Marshfield 436 FTE
NAT-TCR Clear Day Treatment of Westmoreland 2.0 TCR
NAT-TCR Alcon Johns Creek Distribution 2.0 TCR
NAT-TCR Manheim North Carolina 2.0 TCR
NAT-TCR Holzer Meigs 2.0 TCR
NAT-SIZE Plateplus Houston 37 FTE
NAT-SIZE AIA Countertops Plant 235 37 FTE
NAT-SIZE HG570 37 FTE
NAT-SIZE Mariana Butte 37 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2022, 2021. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.