Customer service call centers · Arizona

Alorica, Mesa

Mesa, AZ · ~353 workers · 2 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.9
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Alorica, Mesa runs at 75% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica, Mesa: 1.9 TCR = 75% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica, Mesa safety composite

Alorica, Mesa scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 14%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

45/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.94 per 100 workers

Safer than 14% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−207.8

2016→2017

Alorica, Mesa injury rate improved

Alorica, Mesa's TCR fell 207.8 from 209.8 in 2016 to 1.9 in 2017. Peak filing year was 2016 at 209.8 TCR. In 2017, DART was 0× this establishment's average TCR (severity share of cases).

2016=209.8 · 2017=1.9

OSHA ITA Form 300A scorecard

Establishment book 561422 · Mesa, AZ AT/BELOW-IND · MID

Grade B · TCR 1.9 · 75% of ind

  • DART 0.0 DART
  • RANK #4/8
  • PHOTO Marshfield Contact C…
  • BOOK 2y book
  • INJ 13 inj
  • SIZE ~353 FTE

Nearest TCR peer: Marshfield Contact Center (0.0 TCR gap)

Read with this employer → · Industry book → · Arizona employers → · Look up another →

Alorica, Mesa in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Alorica, Mesa averages 1.9 TCR (75% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Alorica, Mesa TCR series: 2016=209.8 · 2017=1.9 · BLS 2.6

Where Alorica, Mesa falls in its industry

159 Customer service call centers establishments

Safer than 14% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Arizona alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 8 Customer service call centers employers in Arizona.

Alorica, Mesa (353 employees, TCR 1.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.522.5 Average employees Total Case Rate Alorica, Mesa
Alorica, Mesa (353 employees, TCR 1.9) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica, Mesa has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2017 1.9 0.0 5 0 0
2016 209.8 23.3 8 1 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · AZ · Mesa

159 Customer service call centers employers nationwide with a credible TCR · 9,594 rated employers in Arizona with headcount on file · 565 employers in Mesa, AZ · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Marshfield Contact Center 2.0 TCR
NAICS-TCR Alorica - Ft. Myers 2.0 TCR
NAICS-TCR Alorica 1.8 TCR
NAICS-TCR SC1 1.8 TCR
STATE-SIZE Aerospace Southwest 353 FTE
STATE-SIZE 5124 353 FTE
STATE-SIZE 5331 353 FTE
STATE-SIZE 850340001 353 FTE
CITY-NEAR AZ001 4,193 FTE
CITY-NEAR AZAPW9668 AZA - RAMP PAX 3,181 FTE
CITY-NEAR 04-290370278-2 1,964 FTE
CITY-NEAR Police Department H210 1,651 FTE
NAT-TCR CG020 - Epping, NH 1.9 TCR
NAT-TCR Fort Worth - Ford 1.9 TCR
NAT-TCR Giant Eagle #0196 1.9 TCR
NAT-TCR UG2 -583 - One Channel Center (MA) 1.9 TCR
NAT-SIZE Wilbert Plastic Services- Lebanon, KY 353 FTE
NAT-SIZE Cameron Berwick 353 FTE
NAT-SIZE Home Chef - Atlanta 353 FTE
NAT-SIZE Walsh & Kelly, Inc. - Corporate 353 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.