Customer service call centers · California

Alameda, California (Customer Service)

Name: Alameda, California (Customer Service) Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Alameda, CA · ~47 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 2.1
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

Alameda, California (Customer Service) runs at 79% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alameda, California (Customer Service): 2.1 TCR = 79% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alameda, California (Customer Service) safety composite

Alameda, California (Customer Service) scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on total case rate (tcr) (safer than 12%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

44/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 2.06 per 100 workers

Safer than 12% of industry peers
DART rate: B 0 per 100 workers

Safer than 76% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Alameda, California (Customer Service) held a steady TCR band

Alameda, California (Customer Service)'s TCR held near 0.2 from 1.9 in 2016 to 2.2 in 2017. In 2017, DART was 0× this establishment's average TCR (severity share of cases).

2016=1.9 · 2017=2.2

OSHA ITA Form 300A scorecard

Establishment book 561422 · Alameda, CA AT/BELOW-IND · SMALL

Grade B · TCR 2.1 · 79% of ind

DART 0.0 DART
RANK #10/13
PHOTO Green Tree
BOOK 2y book
INJ 2 inj
SIZE ~47 FTE

Nearest TCR peer: Green Tree (0.0 TCR gap)

Read with this employer → · Industry book → · California employers → · Look up another →

This site

2.1
Green Tree

2.1
Tuscon, AZ Wes

2.1
Marshfield Con

2
Alorica - Ft.

2

What this shows Alameda, California (Customer Service) averages 2.1 TCR (79% of the Customer service call centers BLS benchmark).

Alameda, California (Customer Service) TCR series: 2016=1.9 · 2017=2.2 · BLS 2.6

Where Alameda, California (Customer Service) falls in its industry

159 Customer service call centers establishments

Safer than 12% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to California alone (the establishments it most directly competes with for workers and contracts): ranked #10 safest of 13 Customer service call centers employers in California.

Alameda, California (Customer Service) (47 employees, TCR 2.1) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alameda, California (Customer Service) has fewer employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2017	2.2	0.0	1	0	0
2016	1.9	1.9	1	0	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · CA · Alameda

159 Customer service call centers employers nationwide with a credible TCR · 51,834 rated employers in California with headcount on file · 79 employers in Alameda, CA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Green Tree	PITTSBURGH, PA	2.1 TCR
NAICS-TCR	Marshfield Contact Center	MARSHFIELD, WI	2.0 TCR
NAICS-TCR	Alorica - Ft. Myers	FT. MYERS, FL	2.0 TCR
NAICS-TCR	Tuscon, AZ West	TUSCON, AZ	2.1 TCR
STATE-SIZE	Bowles Farming Company,Inc.	LOS BANOS,	47 FTE
STATE-SIZE	Ruiz Farm Labor	DIXON	47 FTE
STATE-SIZE	Fresh Valley Harvesting, LLC.	SANTA MARIA	47 FTE
STATE-SIZE	Timothy & Viguie C.S.V.	DIXON	47 FTE
CITY-NEAR	California Department of Transportation Facility 626	Alameda	2,891 FTE
CITY-NEAR	Penumbra, Inc.	Alameda	2,548 FTE
CITY-NEAR	Penumbra, Inc. - Alameda Campus	Alameda	2,299 FTE
CITY-NEAR	Webcor Builders	Alameda	1,688 FTE
NAT-TCR	WI-Green Bay-Glory Office Complex	Green Bay, WI	2.1 TCR
NAT-TCR	InfuScience, Inc. - Omaha, NE - 2425	Omaha, NE	2.1 TCR
NAT-TCR	Seattle (Waabu)	Auburn, WA	2.1 TCR
NAT-TCR	LGS_FL	Miami, FL	2.1 TCR
NAT-SIZE	Davis Core & Pad INC.	Cave Spring, GA	47 FTE
NAT-SIZE	N and R of Miner Inc	Sikeston, MO	47 FTE
NAT-SIZE	Manheim Keystone Pennsylvania	Grantville, PA	47 FTE
NAT-SIZE	Regional Boat Maintenance Center-RBMC	Kingsland, GA	47 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.