Customer service call centers · New Mexico

NM-Albuquerque Menaul Call Center

Albuquerque, NM · ~765 workers · 3 years of OSHA Injury Tracking Application data.

B
Good Safety Record
1.4
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

NM-Albuquerque Menaul Call Center runs at 55% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

NM-Albuquerque Menaul Call Center: 1.4 TCR = 55% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)

NM-Albuquerque Menaul Call Center safety composite

NM-Albuquerque Menaul Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 20%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

F

30/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
F 1.42 per 100 workers

Safer than 26% of industry peers

DART rate
F 0.76 per 100 workers

Safer than 20% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

Rising injury rate

NM-Albuquerque Menaul Call Center: 0.6 → 1.7 TCR

Peak year 2017 @ 1.9 TCR · DART/TCR 0.54× in 2018

NM-Albuquerque Menaul Call Center's TCR rose 1.0 from 0.6 in 2016 to 1.7 in 2018. Peak filing year was 2017 at 1.9 TCR. In 2018, DART was 0.54× this establishment's average TCR (severity share of cases).

OSHA ITA Form 300A scorecard

Establishment book 561422 · Albuquerque, NM AT/BELOW-IND · MID

Grade B · TCR 1.4 · 55% of ind

  • DART 0.8 DART
  • RANK P26
  • PHOTO Business Solutions
  • BOOK 3y book
  • INJ 28 inj
  • SIZE ~765 FTE

Nearest TCR peer: Business Solutions (0.0 TCR gap)

Read with this employer → · Industry book → · New Mexico employers → · Look up another →

NM-Albuquerque Menaul Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows NM-Albuquerque Menaul Call Center averages 1.4 TCR (55% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

NM-Albuquerque Menaul Call Center TCR series: 2016=0.6 · 2017=1.9 · 2018=1.7 · BLS 2.6

Where NM-Albuquerque Menaul Call Center falls in its industry

159 Customer service call centers establishments

Safer than 26% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
NM-Albuquerque Menaul Call Center (765 employees, TCR 1.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate NM-Albuquerque Menaul Call Center
NM-Albuquerque Menaul Call Center (765 employees, TCR 1.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

NM-Albuquerque Menaul Call Center has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 1.7 0.8 11 0 0
2017 1.9 0.8 13 0 0
2016 0.6 0.5 4 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NM · Albuquerque

159 Customer service call centers employers nationwide with a credible TCR · 2,241 rated employers in New Mexico with headcount on file · 944 employers in Albuquerque, NM · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Business Solutions 1.5 TCR
NAICS-TCR Alorica Customer Care, Inc - Joplin 1.5 TCR
NAICS-TCR Affiliated Communications 1.5 TCR
NAICS-TCR FL-Tampa Call Center 1.4 TCR
STATE-SIZE Lovelace Women's Hospital 757 FTE
STATE-SIZE NM-Albuquerque Jefferson Call Center 779 FTE
STATE-SIZE Incorporated County of Los Alamos 745 FTE
STATE-SIZE 6084 728 FTE
CITY-NEAR NM-01 4,429 FTE
CITY-NEAR Presbyterian Hospital 4,298 FTE
CITY-NEAR Cooper Administrative Center 3,531 FTE
CITY-NEAR Amazon.com Services LLC - ABQ1 1,917 FTE
NAT-TCR South 501 MNE8 1.4 TCR
NAT-TCR Ursa Logistics - Madison 1.4 TCR
NAT-TCR Jacksonville - VW 1.4 TCR
NAT-TCR FedEx Supply Chain GSK-NC 1.4 TCR
NAT-SIZE Nucor Steel-Indiana 765 FTE
NAT-SIZE SRK Tennessee 765 FTE
NAT-SIZE GUNDERSON 765 FTE
NAT-SIZE Fort Wayne Plant 765 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.