Customer service call centers · Missouri

St. Joseph, MO

St. Joseph, MO · ~520 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.6
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

St. Joseph, MO runs at 23% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

St. Joseph, MO: 0.6 TCR = 23% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

St. Joseph, MO safety composite

St. Joseph, MO scores strongest on total case rate (tcr) (safer than 63% of same-industry peers) and weakest on dart rate (safer than 43%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

53/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.59 per 100 workers

Safer than 63% of industry peers

DART rate
D 0.24 per 100 workers

Safer than 43% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.7

2018→2019

St. Joseph, MO injury rate improved

St. Joseph, MO's TCR fell 0.7 from 0.9 in 2018 to 0.2 in 2019. Peak filing year was 2018 at 0.9 TCR. In 2019, DART was 0.41× this establishment's average TCR (severity share of cases).

2018=0.9 · 2019=0.2

OSHA ITA Form 300A scorecard

Establishment book 561422 · St. Joseph, MO AT/BELOW-IND · MID

Grade A · TCR 0.6 · 23% of ind

  • DART 0.2 DART
  • RANK #2/6
  • PHOTO Customer Service Gro…
  • BOOK 2y book
  • INJ 5 inj
  • SIZE ~520 FTE

Nearest TCR peer: Customer Service Group Crystal Lake Customer Care Center (0.0 TCR gap)

Read with this employer → · Industry book → · Missouri employers → · Look up another →

St. Joseph, MO in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows St. Joseph, MO averages 0.6 TCR (23% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

St. Joseph, MO TCR series: 2018=0.9 · 2019=0.2 · BLS 2.6

Where St. Joseph, MO falls in its industry

159 Customer service call centers establishments

Safer than 63% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 6 Customer service call centers employers in Missouri.

St. Joseph, MO (520 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate St. Joseph, MO
St. Joseph, MO (520 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

St. Joseph, MO has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.2 0.2 1 0 0
2018 0.9 0.5 4 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MO · St. Joseph

159 Customer service call centers employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 101 employers in St. Joseph, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR Customer Service Group Crystal Lake Customer Care Center 0.6 TCR
NAICS-TCR Bio-Rad Laboratories Benicia Campus 0.6 TCR
NAICS-TCR CentrePointe 0.6 TCR
NAICS-TCR TN-Chattanooga Call Center 0.6 TCR
STATE-SIZE Carthage Spring #0001 519 FTE
STATE-SIZE St Louis 519 FTE
STATE-SIZE Mosaic Medical Center- Maryville 523 FTE
STATE-SIZE 201 Building 524 FTE
CITY-NEAR MW 1,685 FTE
CITY-NEAR Boehringer Ingelheim Animal Health 961 FTE
CITY-NEAR St. Joseph Community Office 631 FTE
CITY-NEAR St. Joseph MO DAP 622 FTE
NAT-TCR Hartland Fuel Products 0.6 TCR
NAT-TCR East & Westbrook Construction Inc. 0.6 TCR
NAT-TCR MA0148CN2 0.6 TCR
NAT-TCR #31 Art Van Flint 0.6 TCR
NAT-SIZE Thor Motor Coach/Plant 850 520 FTE
NAT-SIZE Field Support Center - 998 520 FTE
NAT-SIZE Clearwater HQ 90-21-00-00 520 FTE
NAT-SIZE Golf Coast League / Clearwater Threshers 520 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.